Support Specialist, Relief- Samoshel (Saturday - Sunday, 8am - 4:30pm)

The People Concern

Los Angeles (CA)

On-site

USD 25,000 - 36,000

Part time

3 days ago

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Benefits offered by this job

Paid Sick Days

Employee Assistance Plans (EAP)

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, etc.

The People Concern University & Certiﬁ

Corporate Discounts

Anniversary Gift

Job summary

The People Concern is seeking a Support Specialist - Relief to join our Interim Housing team at Samoshel, Santa Monica. This part-time, non-exempt role requires weekend on-site coverage and a commitment to trauma-informed care and client-centered support.

You will engage with clients on the floor, assist with daily activities, maintain HMIS documentation, and collaborate with staff to promote stability and progress toward housing.

Qualifications

High school diploma or GED is required.
Minimum one year in related work.
Excellent customer service skills.
Ability to work independently and think critically.
Professional demeanor under pressure.
Familiarity with HIPAA/ confidentiality standards.
CPR/First Aid certification preferred.
Familiarity with population served issues.
Computer literacy and HMIS familiarity.
Team player with strong communication skills.

Responsibilities

Be visible on the floor and greet clients.
Conduct regular facility walk-throughs.
Create a supportive environment to aid client stability.
Attend staff meetings, trainings and retreats as scheduled.
Oversee client cubicle/bed area maintenance in a trauma-informed manner.
Facilitate client engagement activities.
Complete incident reports and log shift updates; email updates.
Build trusting client relationships using trauma-informed care.
Intervene during crises to de-escalate safely.
Work with the team to provide integrated care for clients.
Communicate with management, peers and clients in a timely manner.
Maintain client confidentiality and HIPAA compliance.
Perform other duties as assigned.

Skills

Customer service

Crisis intervention

Teamwork

Critical thinking

Professionalism

Confidentiality

CPR/First Aid

Computer literacy

Motivational interviewing

Education

High School Diploma or GED

Tools

HMIS

Job description

Role: Support Specialist - Relief

Reports to: Program Manager

Program: 1004- Samoshel

Department: Interim Housing

Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Saturday - Sunday, 8:00am - 4:30pm

Status: Part-time/Non-Exempt/Non-Management

Openings: 1

Summary

We create restorative living environments, where clients can thrive while preparing for permanent housing.

We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.

We seek not to recreate punitive systems of control or 'power over,' but rather share 'power with' the clients, who are the experts in their own lives.

We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

Essential Duties and Responsibilities

Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/bed area maintenance in a trauma-informed manner
Facilitate a client engagement activities, such as groups or other activities
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned

Qualifications

High school/GED degree
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and First Aid certification

Preferred Qualifications

Ability to communicate in a language other than English strongly preferred but not required
Demonstrate an ability to take initiative towards continued professional development High school diploma or GED strongly preferred.

Work Environment

Team-based environment that focuses on the betterment of program improvement and client care.
Combination of field and office environment
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist , and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks