Support Specialist - Kensington Campus (Tuesday - Saturday, 10:30am - 7:00pm)

The People Concern; Lancaster (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Vision Insurance

Dental Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

Dental Insurance (duplicate for safety

Zusammenfassung

The People Concern is seeking a Support Specialist to be the first point of contact for shelter clients at the Kensington Campus, Lancaster. This on-site role supports immediate client needs, maintains a safe environment, and documents activities in HMIS while collaborating with a dedicated team.

Ideal candidates bring strong customer service, critical thinking, and a commitment to trauma-informed care, harm reduction, and housing-first principles to help clients progress toward stability and

Qualifikationen

• High School Diploma or GED or Equivalent and at least 1 year of related experience.
• Effective customer service skills and ability to handle difficult situations.
• Ability to work independently and think critically in a fast-paced shelter environment.
• Professional conduct and commitment to empowering the community.
• Familiarity with crisis intervention and issues faced by the population served.

Aufgaben

• Act as the first point-of-contact for immediate client needs and requests.
• Monitor and oversee floor areas, maintain safety, and perform general cleaning.
• Be visible on the floor, engage with clients, and welcome them.
• Conduct regular facility walk-throughs and create a supportive environment.
• Attend staff meetings and trainings; document in HMIS and update logs.
• Develop trusting client relationships using motivational interviewing and trauma-informed care.
• Intervene during crises to de-escalate situations with client and staff safety in mind.
• Work as part of a team to provide integrated care to individuals experiencing homelessness, mental illness, and substance use disorders.

Kenntnisse

Customer service

Critical thinking

Professional demeanor

Team player

Empathy

Self-motivation

Ability to work independently

Communication skills

Crisis intervention awareness

Ausbildung

High School Diploma or GED or Equivalent

Tools

CPR

First Aid

Computer literacy / database systems

Jobbeschreibung

Role: Support Specialist

Reports to: Program Manager

Program: 3001-Lancaster Interim Housing

Department: Interim Housing

Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536

Setting: 100% Onsite

Schedule: Tuesday - Saturday, 10:30am - 7:00pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

Welcome to The People Concern! We are glad that you have an interest in joining our team!

What you should know about us!

Here at The People Concern, we pride ourselves on:

Being courageous leaders, taking action where others sit back!

Caring for others, where we treat every person in an empathetic and respectful way!

Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!

Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:

We create restorative living environments, where clients can thrive while preparing for permanent housing.

We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.

We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.

We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:

Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.

Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!

Tenacity: Simply put, you get the job done. You don’t let barriers stop you and you problem solve to find solutions.

Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.

Empathy: You see the clients as people. You don’t demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients’ needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist’s role is vital to the success and support of the client’s and the shelter itself.

Essential Duties and Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
• Be visible on the floor at all times and actively engage and welcome clients
• Conduct regular, thorough walk-throughs of the facility
• Create a supportive environment to ensure client progress towards stability
• Attend relevant staff meetings, trainings and retreats as scheduled
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
• Facilitate a client engagement activities, such as groups or other activities
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
• Communicate effectively, and in a timely manner, with management, peers, and clients
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Other duties as assigned

Qualifications

• High School Diploma or GED or Equivalent
• Minimum one (1) year experience in related work
• Possess effective customer service skills and the ability to handle difficult situations
• Ability to work independently and think critically
• Ability to act in a professional manner regardless of circumstances
• Commitment to improving the community through empowerment and dignity
• Familiarity with non-violent crisis intervention
• Familiarity with issues faced by population served
• Ability to self-motivate and to appropriately organize and motivate others
• Computer literate; able to use computerized database system for information management
• Ability to work as a team member
• Able to obtain and maintain Food Handlers, CPR and First Aid certification
• Demonstrate an ability to take initiative towards continued professional development

Preferred Qualifications

• Ability to communicate in a language other than English

Work Environment

• Ability to lift 10 pounds
• Will necessitate working in busy and at times loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day
• Ability to work with Persons Experiencing Homelessness (PEH)

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates