Support Specialist - Fraud Analytics Operations (Senior Consultant)

Guidehouse; Arlington (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse is seeking a Fraud Analytics Operations Support Specialist to assist fraud analytics operations, reporting, and business operations. Based onsite at the client location in Lanham, Maryland, you will coordinate inputs, track issues, and maintain project documentation under general supervision.

You will support analysis of fraud-related data, prepare status inputs, and help deliver project artifacts.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of professional experience supporting project operations, fraud analytics, data analysis, or reporting.
• Experience coordinating inputs and maintaining project records.
• Experience using judgment to resolve routine problems.
• Experience supporting analytics teams and project operations.

Responsibilities

• Support routine and non-routine operational tasks across fraud analytics operations, reporting, and documentation.
• Assist with collecting information, tracking issues, and preparing status inputs.
• Resolve routine problems under general supervision.
• Analyze fraud-related data and reports to identify trends and follow-up needs.
• Coordinate with team members to request information and maintain records.
• Prepare and maintain project documentation, meeting notes, trackers, and analytical materials.
• Support data review, quality checks, and basic reporting for decision-making.
• Organize stakeholder inputs, action items, and project artifacts for timely delivery.
• Apply established processes and templates to complete work on schedule.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Team coordination

Education

Bachelor's degree in data-related field

Tools

Power BI

Tableau

Spotfire

Excel

SQL

Python

Job description

What You Will Do

The Fraud Analytics Operations Support Specialist will support fraud analytics operations, reporting, stakeholder coordination, project documentation, and business operations activities. This position will work under general supervision, use judgment and initiative to resolve routine problems, support portions of larger project activities, and help coordinate information, inputs, and deliverables across multidisciplinary teams.

• Support routine and non-routine operational tasks across fraud analytics operations, reporting, stakeholder coordination, project tracking, and documentation activities.
• Assist with collecting information, tracking issues, preparing status inputs, and supporting portions of larger project activities.
• Use judgment and initiative to resolve routine problems and make routine recommendations under general supervision.
• Support analysis of fraud-related data, operational information, reports, and project inputs to identify trends, issues, and follow-up needs.
• Coordinate with team members and less experienced staff to request information, maintain accurate records, and support deliverable inputs.
• Prepare and maintain project documentation, meeting notes, status updates, trackers, reports, and analytical support materials.
• Support data review, documentation, quality checks, and basic reporting activities that enable fraud analytics and operational decision-making.
• Help organize stakeholder inputs, task assignments, action items, and project artifacts to support timely delivery of work products.
• Apply established processes, tools, and templates to complete assigned work accurately and on schedule.
• Work onsite at the client location in Lanham, Maryland five (5) days per week and collaborate closely with government personnel and contractor team members.

Job Family

Data Science & Analysis

Travel Required

None

Clearance Required

Ability to Obtain Public Trust

What You Will Do

The Fraud Analytics Operations Support Specialist will support fraud analytics operations, reporting, stakeholder coordination, project documentation, and business operations activities. This position will work under general supervision, use judgment and initiative to resolve routine problems, support portions of larger project activities, and help coordinate information, inputs, and deliverables across multidisciplinary teams.

• Support routine and non-routine operational tasks across fraud analytics operations, reporting, stakeholder coordination, project tracking, and documentation activities.
• Assist with collecting information, tracking issues, preparing status inputs, and supporting portions of larger project activities.
• Use judgment and initiative to resolve routine problems and make routine recommendations under general supervision.
• Support analysis of fraud-related data, operational information, reports, and project inputs to identify trends, issues, and follow-up needs.
• Coordinate with team members and less experienced staff to request information, maintain accurate records, and support deliverable inputs.
• Prepare and maintain project documentation, meeting notes, status updates, trackers, reports, and analytical support materials.
• Support data review, documentation, quality checks, and basic reporting activities that enable fraud analytics and operational decision-making.
• Help organize stakeholder inputs, task assignments, action items, and project artifacts to support timely delivery of work products.
• Apply established processes, tools, and templates to complete assigned work accurately and on schedule.
• Work onsite at the client location in Lanham, Maryland five (5) days per week and collaborate closely with government personnel and contractor team members.

What You Will Need

• Ability to obtain and maintain a Public Trust clearance.
• Bachelor's degree in Data Science, Computer Science, Cybersecurity, Information Systems, Statistics, Mathematics, Engineering, Operations Research, Information Science, Business, or a related field.
• Three (3) or more years of professional experience supporting project operations, fraud analytics, cybersecurity analytics, data analysis, business operations, technical documentation, reporting, or a related discipline.
• Experience supporting routine or non-routine operational tasks, portions of larger projects, project documentation, status tracking, or reporting activities.
• Experience collecting information, coordinating inputs, tracking issues, preparing status updates, or maintaining project records.
• Experience using judgment and initiative to resolve routine problems and make routine recommendations under general supervision.
• Experience supporting project operations, analytics teams, fraud programs, business operations, reporting activities, or technical documentation.
• Strong organizational, attention to detail, verbal communication, and written communication skills.
• Ability and willingness to work onsite at the client location in Lanham, Maryland five (5) days per week.

What Would Be Nice To Have

• Experience supporting fraud analytics programs, business operations, reporting activities, project coordination, investigations support, or federal consulting environments.
• Experience supporting data preparation, data quality review, reporting, project tracking, or analytical work products.
• Experience using Microsoft Office products, SQL, reporting tools, or analytics tools such as Python, Power BI, Tableau, or similar technologies.
• Experience developing dashboards, trackers, or visualizations using Power BI, Tableau, Spotfire, Microsoft Excel, or similar tools.
• Experience supporting research, documentation, recurring reporting, stakeholder coordination, or technical writing.
• Familiarity with Agile delivery methodologies, collaborative development environments, and federal consulting environments.
• Candidate currently possesses an active Internal Revenue Service (IRS) Moderate Background Investigation clearance or has held one within the last six (6) months.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.