Support Specialist

VirtualVocations; Remote; USD 35,000 - 50,000; Full time

Job summary

A remote work company based in California is seeking a Support Specialist to provide excellent customer service through effective communication and scheduling. The ideal candidate will handle inbound calls, document schedule changes, and assist the clinical team. Applicants should possess a high school diploma and experience in a customer service role. This position offers opportunities for ongoing training and professional development.

Qualifications

• Experience in a customer service role or call center environment.
• Familiarity with scheduling and documentation processes.
• Ability to follow established procedures and maintain compliance with policies.

Responsibilities

• Serve as the primary point of contact for inbound phone calls.
• Document and communicate schedule changes accurately.
• Assist the clinical team with scheduling inquiries.

Skills

Customer service skills

Scheduling proficiency

Education

High school diploma or equivalent

Job description

A company is looking for a Support Specialist who will deliver exceptional service through efficient scheduling and communication.

Responsibilities

• Serve as the primary point of contact for inbound phone calls from clients, families, and internal team members
• Document and communicate schedule changes, cancellations, and reschedule requests accurately
• Assist the clinical team with timestamp requests and general scheduling inquiries while maintaining a high level of customer service

Qualifications

• High school diploma or equivalent
• Experience in a customer service role or call center environment
• Familiarity with scheduling and documentation processes
• Ability to follow established procedures and maintain compliance with policies
• Willingness to participate in ongoing training and professional development