Support Specialist

Playonsports; Alpharetta (GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Multiple medical insurance plans

Dental, vision, life and disability insurance

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Job summary

PlayOn! Sports is seeking a Support Specialist to join our team in Alpharetta, Georgia. This role is pivotal to ensuring best-in-class customer support for our partner schools and fans. As a Support Specialist, you will deliver exemplary service, identify customer needs, and work alongside various departments.

The ideal candidate will possess strong troubleshooting and communication skills with a passion for helping others. We offer excellent benefits, including medical plans and a hybrid work environment.

Qualifications

• Over a year of software application customer service or support experience required.
• Flexibility to occasionally work weekends or a late shift.
• Excellent troubleshooting skills related to software application errors.

Responsibilities

• Provide exceptional support to internal and external customers.
• Interact with customers via email, phone, and chat.
• Author, edit and publish Knowledge base content.

Skills

Customer service experience

Troubleshooting skills

Communication skills

Time management

Creative problem-solving

Education

Bachelor’s degree in marketing, sales, communication or related field

Job description

PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.

In this role, you’ll be responsible for creating excitement about PlayOn! Sports. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.

Outcomes you'll deliver

• Provide exceptional support to internal and external customers
• Focus productivity by being intentional
• Take steps to grow professionally

In this role, you can expect to

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
• Author, edit and publish quality Knowledge base content to improve customer self-service resources

To thrive in this role, you have

• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficientlyExtremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

Core Values

• Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win‑win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity - You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long‑term impact rather than relying on short‑term gains, proactively seek others’ perspectives, and manage emotions in decision‑making.

The Benefits We Offer

• Multiple medical insurance plans to choose from
• Dental, vision, life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment
• Note: Must be a full‑time employee to participate in the company’s employee health benefit plan. Part‑time employees and interns are not eligible to participate.