SUPPORT SERVICES-UTILITY LEAD (FULL TIME)

Compass Group, North America; Austin (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health and Wellness Programs

Retirement Plan

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

including Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Canteen is hiring for a full-time SUPPORT SERVICES-UTILITY LEAD in Austin, TX, to lead technicians in repairs, installations, and preventive maintenance. The role requires leadership, problem-solving, and the ability to coordinate field activities and service calls.

You will supervise and develop technicians, ensure safety standards, maintain service records, and partner with operations to deliver excellent customer support. Valid driver’s license required; hours are Monday–Friday.

Qualifications

• Previous service technician, equipment repair, installation, or maintenance experience is required.
• Previous leadership, coaching, or training experience is preferred.
• Valid driver’s license is required.

Responsibilities

• Promote a positive, respectful, and solutions-focused service culture that emphasizes teamwork, accountability, and exceptional customer support.
• Lead, coach, and develop technicians in equipment repairs, installations, preventive maintenance, troubleshooting, safety practices, and service documentation.
• Apply strong problem-solving and technical expertise to resolve complex repairs, recurring equipment issues, and operational challenges.
• Coordinate daily technician assignments and field activities, including service calls, installations, removals, relocations, preventive maintenance, and special projects.
• Diagnose and repair a variety of equipment systems, including mechanical, electrical, plumbing, refrigeration, coffee, vending, and related equipment.
• Inspect completed work to ensure equipment is safe, fully operational, accurately serviced, and meets established quality standards.
• Assist with service scheduling and workload prioritization, ensuring urgent, high-priority, and past-due requests are addressed efficiently.
• Maintain accurate records of project progress, work orders, equipment information, repairs, and service history.
• Communicate effectively with management regarding service priorities, project status, delays, customer concerns, and operational needs.
• Demonstrate the ability to work independently while contributing effectively within a collaborative team environment.
• Partner closely with technicians, service support teams, operations, management, customers, and vendors to ensure timely and effective service delivery.
• Reinforce and promote compliance with company safety procedures, proper tool and equipment use, vehicle safety standards, and customer-site requirements.
• Support equipment inventory, shipping and receiving, and asset tracking to maintain accurate records and operational readiness.
• Identify training opportunities, workflow inefficiencies, and process improvements that enhance technician performance, service quality, and overall operational efficiency

Skills

Service technician

Equipment repair

Installation

Maintenance

Leadership

Coaching

Problem solving

Tools

Diagnostic tools

Maintenance tools

Job description

Canteen

• We are hiring immediately for full time SUPPORT SERVICES-UTILITY LEAD positions.

• Location : Canteen - 6719 East Howard Lane, Building 2, Austin, TX 78754. Note: online applications accepted only .

• Schedule : Full time schedule. Monday through Friday; hours may vary. Further details upon interview.

• Requirement : Previous service technician, equipment repair, installation, or maintenance experience is required. Previous leadership, coaching, or training experience is preferred. Valid driver's license is required.

• Pay Range: $22.00 per hour to $25.50 per hour.

• Additional Job Duties and Responsibilities:

• Promote a positive, respectful, and solutions-focused service culture that emphasizes teamwork, accountability, and exceptional customer support.

• Lead, coach, and develop technicians in equipment repairs, installations, preventive maintenance, troubleshooting, safety practices, and service documentation.

• Apply strong problem-solving and technical expertise to resolve complex repairs, recurring equipment issues, and operational challenges.

• Coordinate daily technician assignments and field activities, including service calls, installations, removals, relocations, preventive maintenance, and special projects.

• Diagnose and repair a variety of equipment systems, including mechanical, electrical, plumbing, refrigeration, coffee, vending, and related equipment.

• Inspect completed work to ensure equipment is safe, fully operational, accurately serviced, and meets established quality standards.

• Assist with service scheduling and workload prioritization, ensuring urgent, high-priority, and past-due requests are addressed efficiently.

• Maintain accurate records of project progress, work orders, equipment information, repairs, and service history.

• Communicate effectively with management regarding service priorities, project status, delays, customer concerns, and operational needs.

• Demonstrate the ability to work independently while contributing effectively within a collaborative team environment.

• Partner closely with technicians, service support teams, operations, management, customers, and vendors to ensure timely and effective service delivery.

• Reinforce and promote compliance with company safety procedures, proper tool and equipment use, vehicle safety standards, and customer-site requirements.

• Support equipment inventory, shipping and receiving, and asset tracking to maintain accurate records and operational readiness.

• Identify training opportunities, workflow inefficiencies, and process improvements that enhance technician performance, service quality, and overall operational efficiency *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Summary

Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.

Essential Duties and Responsibilities

• Delivers quality customer service to customers by providing one on one attention to the detail.

• Provide assignments and assistance to team members.

• Demonstrate proper use of personal protective equipment in all aspects of job performance.

• Relieve shift supervisor in times of absence.

• Adjust or cover schedules as needed during times of short staffing.

• Ensure that team member maintain set standards by conducting quality assurance surveys.

• Monitor and report any equipment issues or shortages.

• Conduct customer and patient surveys.

• Any other duties as assigned by supervisor or director.

• Interact with patients/customers in an appropriate manner in relation to age based competencies.

• Performs other duties as assigned.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits
• including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen maintains a drug-free workplace.