Support Services Technician - Behavioral Health Admin

Carle Health; Pekin (IL); On-site; USD 22,000 - 35,000; Full time

Job summary

Carle Health in Pekin, IL is seeking a patient registration professional to provide initial contact with patients and collaborating agencies, handling intake, and ensuring smooth front-desk operations.

You will greet patients, collect required information, explain fees, and protect patient confidentiality while coordinating with care teams. The role emphasizes accurate data entry and courteous service in a busy healthcare setting.

Qualifications

• Basic reading, writing and oral English skills required.
• Ability to respond appropriately to customer and co-worker interactions.
• Maintain confidentiality of information at all times.
• Professional and helpful demeanor in all communications.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Maintain confidentiality and discretion at all times.
• Use professional communication to respond to inquiries.
• Answer calls in a professional manner and direct as needed.
• Assist with patient registration and determine services per physician orders.
• Educate patients on specimen collection when applicable.
• Handle patient specimens and store per protocol.
• Complete chart preparation and ensure paperwork is on site.

Skills

Basic reading skills

Basic writing skills

Basic oral skills

Communication skills

Confidential information handling

Professional demeanor

Tools

Word processing

Spreadsheet

Email client

Windows OS

Web browser

Job description

Overview

Provides initial contact with consumer and collaborating agencies by phone or in person.

Qualifications

Certification & Licensure Requirements

• Use of usual and customary equipment used to perform essential functions of the position Upon Hire
• Work may occasionally require travel to other Carle Health facilities/hospitals. Upon Hire
• required to drive your own vehicle for business purposes. Upon Hire

Other Requirements

Required English Skills Basic reading skills Basic writing skills Basic oral skills Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications. Experience with a computer program/software for food service E-mail client

Responsibilities

Ensures Consistent High-Quality Patient Service

• Promptly greets patients and visitors in an appropriate and courteous manner
• Maintains a high degree of confidentiality and is discreet at all times
• Demonstrates diplomacy and good judgement in selecting proper mode of communication
• Answers calls in a professional manner
• Determines the service the patient is to receive by reviewing physician orders
• Educates patients on specimen collection
• Properly handles patient specimens and stores them according to established protocol
• Completes job assignments in a timely manner to decrease customer wait times
• Accurately records messages and communicates messages
• Complete chart preparation for doctor and nurse ensuring files are on site when needed and have proper paperwork in chart

Ensure timely and accurate registration and specimen handling

• Selects and identifies correct patient using appropriate identifiers
• Accurately and completely enters required demographic, insurance and diagnostic information
• Assist consumer in completing all initial paperwork, explain consumers’ fees and/or copy necessary insurance information for verification purposes.
• Copy charts as requested from collaborating resources.
• Accurately Transcribes orders or releases orders
• Reconciles the orders with the corresponding order and label
• Correctly identifies and Maintains competency on insurance plans
• Accurately scans appropriate documents into EMR
• Reviews paperwork for completeness
• Effectively utilizes resources, seeking clarification as needed
• Maintains composure speed and accuracy during peak periods

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we’re committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $15.62per hour - $25.3per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.