Support Services Supervisor

C093 Oldham County Health Department; Kentucky; On-site; USD 28,000 - 34,000; Full time

Job summary

Oldham County Health Department is seeking a supervisory professional to oversee a staff of support associates and maintain the Patient Services Reporting System for clients served by the department. The role involves data entry for patient registration, fee collection, and generating charges, plus accounting of payments.

You will supervise staff in medical, environmental, WIC or Home Health programs, provide training, interpret policies, coordinate clinics, orient new hires, and evaluate

Qualifications

• Education: High School Diploma or GED.
• Experience: 5 years in medical/public administrative setting.
• Substitution: additional education may substitute for experience.
• Post-employment credentials must be obtained/maintained.

Responsibilities

• Oversee support staff in maintaining the Patient Services Reporting System.
• Develop and revise work schedules; approve absences.
• Interpret agency policies and procedures for staff.
• Attend meetings to learn PSRS changes and records management policy.
• Provide technical assistance and on-the-job training for staff.
• Coordinate activities with program staff; schedule clinics.
• Provide orientation for new staff and manage staff communications.
• Maintain correspondence through newsletters, meetings and memoranda.
• Conduct staff meetings as needed; evaluate employee performance.
• Evaluate support services processes to improve operations.
• Interview prospective employees and make hiring recommendations.
• Monitor uncollectible receivables and schedule clinics.

Skills

Public administration experience

Education

High School Diploma or GED

Tools

Electronic office equipment

Professional software

Job description

Advertisement Closes: 10/01/2026 12:00 AM Pay Grade: Grade 17 Salary: $20.30 - $25.24 Hourly Time Type: Full time Health Department: Oldham County Health Department

Summary

Responsible for overseeing a staff of support associates in maintaining an information system for recording patient services or inspection results for regulated facilities. The information system consists of data entry regarding patient registration, fee collection, generating charges for services rendered and accounting of payment received. Supervises staff in general medical, environmental, WIC or Home Health departments of the agency. If you have any questions or would like any more information about this job posting please contact Delois Yantz at [e-mail].

Description

CHARACTERISTICS OF THE CLASS CHARACTERISTICS OF A CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION. A supervisory position responsible for overseeing a staff of support associates in maintaining an information system for recording patient services or inspection results for regulated facilities. The information system consists of data entry regarding patient registration, fee collection, generating charges for services rendered and accounting of payment received. Supervises staff in general medical, environmental, WIC or Home Health departments of the agency.

Minimum Requirements

MINIMUM REQUIREMENTS ARE COMPREHENSIVE STATEMENTS OF THE MINIMUM BACKGROUND AS TO EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS WHICH WILL BE REQUIRED IN ALL CASES AS EVIDENCE OF AN APPOINTEE'S ABILITY TO PERFORM THE WORK PROPERLY. EDUCATION: High School Diploma or GED. EXPERIENCE: Five (5) years of professional business or public administrative experience in a medical, hospital or administrative office environment using electronic office equipment and professional software. SUBSTITUTION CLAUSE EDUCATION: (None) EXPERIENCE: Additional education (college, vocational school, etc) in business education or a medically related field may Substitute for the required experience on a year for year basis. SPECIAL REQUIREMENTS: (AGE, LICENSURE, REGULATION, ETC.) (None) POST EMPLOYMENT REQUIREMENTS: EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY. (None)

Examples of Duties or Responsibilities

EXAMPLES OF DUTIES OR RESPONSIBILITIES ARE NOT TO BE CONSTRUED AS DESCRIBING WHAT THE DUTIES OR RESPONSIBILITIES OF ANY POSITION SHALL BE AND ARE NOT TO BE CONSTRUED AS LIMITING THE APPOINTING AUTHORITY'S ABILITY TO ADD TO, OR OTHERWISE ALTER THE DUTIES AND RESPONSIBILITIES OF A POSITION.

• Oversee support staff assigned in the maintenance of the Patient Services Reporting System for clients provided by the health department
• Develop and revise work schedules and assignments to meet staffing and program needs and approves requests for absences
• Interpret agency policies, goals and procedures for staff
• Attends appropriate meetings to learn of changes in PSRS, procedural and policy changes and records management changes
• Provide technical assistance and on the job training for support staff
• Coordinates activities of support staff with program staff and may schedule clinics and arrange for special providers
• Provide and arrange orientation for new support staff
• Maintain correspondence with support staff through newsletter, staff meetings and memorandums
• Conducts staff meeting as deemed necessary
• Evaluate the performance of employees supervised according to job standards, agency goals and performance achieved
• Evaluates the support services functions and processes to ensure smoother operation
• interview prospective employees and makes recommendations on hiring
• Monitor and report uncollectible account receivables and Schedule clinics as appropriate

Typical Working Conditions and Unique Physical Requirements

INCITTLY

Date Class Established

07-01-2006

Date of Last Revision

10-03-2022

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

An Equal Opportunity Employer M/F/D Come for a job. Stay for a career. Make a difference for a lifetime.

The Kentucky Department for Public Health (DPH) is responsible for developing and operating state public health programs and activities for the citizens of Kentucky. The mission of DPH is to improve the health and safety of people in Kentucky through prevention, promotion and protection. The department oversees programs designed to improve the lives of citizens and visitors through prevention of negative health outcomes, promotion of healthy lifestyles and protection from diseases, injury and environmental health impacts. DPH has almost 150 different programs to help Kentuckians become healthier in cooperation with its partners such as local health departments, universities, private providers, etc. To support many of these programs, the department relies on high-quality data to guide decision making at the state and local levels such as the Behavioral Risk Factor Surveillance System, Immunization Registry and Office of Vital Statistics. The department is organized into seven divisions with the Commissioner's Office providing oversight and support for the divisions and programs. The Office of Health Equity and the Public Health Nursing Office are located in the Commissioner's Office. More information about each division can be found under Related Agencies at the bottom of this page.

Local Health Personnel Branch - Cabinet for Health and Family Services (ky.gov)