Support Services Specialist

PenFed Credit Union; Omaha (NE); On-site; USD 23,000 - 37,000; Full time

Job summary

PenFed Credit Union in Omaha, NE is seeking a Support Services Specialist. This onsite role focuses on receiving, routing, and processing inbound U.S. and courier mail, as well as outbound mail and FedEx/ courier shipments.

You will prepare monthly mail processing reports and handle fax queue processing. The ideal candidate has a High School Diploma, at least one year of related experience, and strong communication, computer and document management skills.

Qualifications

• Equivalent combination of education and experience is considered.
• High School Diploma.
• Minimum of one (1) year of related work experience is required.
• Excellent Communication both written and oral.
• Advance computer skills.
• Ability to learn new computer programs and become proficient with them in a short period of time.
• Advance working knowledge of Microsoft Office Word, Excel, Access, and Visio.
• Working knowledge of document scanning equipment (Kodak, Opex).
• Knowledge of financial institution structure, products, policies and procedures preferred.
• Ability to stand for extended period.
• Ability to drive (Valid Driver's License).
• Ability to lift boxes up to 50lbs.
• Ability to use a hand truck/cart for the movement of items.
• Experience using AI tools preferred.

Responsibilities

• Receive, identify, sort, and route inbound mail and packages to the appropriate PenFed business unit.
• Process outbound mail and FedEx shipments and maintain proper postage.
• Prepare monthly mail processing reports and fax queue processing.
• Process documents for scanning and route inbound faxes.
• Assist in fulfillment services and coordinate supplier orders as needed.

Skills

Excellent communication

Advanced computer skills

Learn new computer programs

Stand for extended periods

Drive (valid license)

Lift up to 50 lbs

Use hand truck/cart

Experience using AI tools

Knowledge of financial institution ops

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Visio

Kodak scanner

Opex scanner

Job description

Job Overview

PenFed is hiring a Support Services Specialist to work onsite at our Omaha, Nebraska Service Center. The primary purpose of this job is to receive, identify, sort, and route inbound U.S. and courier service mail and packages to the appropriate PenFed Business Unit. Process and prepare outbound U.S. and courier service mail and packages for shipping to the intended receipt. Fax queue processing. Prepare monthly mail processing reports.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Inbound

• Visually inspect all mail received for suspicious items and handle them according to procedures.

• Visually inspect all packages for damage and report all discrepancies immediately to management.

• Identify, sort, open, and Route Inbound US Postal Service Mail and Packages to the appropriate business unit.

• Verify the receipt of letters and packages delivered by FedEx, UPS and other Couriers using handheld scanning devise.

• Complete required Daily Production Reports.

Document Processing

• Review a wide range of physical and electronic documents, properly route and follow document management policy and procedure to ensure retention.

• Sort and prepare documents for scanning.

• Scan documents using a Kodak scanner.

• Route inbound Faxes using computer-based program.

Outbound Mail Processing

• Possess a working knowledge and remain current on US Postal rates and processing Regulations/Requirements.

• Process outbound mail using Postage Metering System (Quadient).

• Process outbound FedEx packages using FedEx shipping program.

• Maintain a working knowledge and remains current on FedEx rates and processing Regulations/Requirements.

• Visually inspect all outbound mail to ensure proper postage and envelope sealing.

Fulfillment Services

• Process requests for supplies received via email from the Branch Offices for brochures, forms, envelopes, etc.; and prepare items for shipping domestic and international.

• Submit orders to replenish supplies as needed.

Other Duties/Responsibilities

• Performs routine Operator Maintenance on units equipment, including but not limited to, cleaning, lubrication and identification of parts in need of replacement.

• Place service calls to the appropriate vendor on equipment in need of repair and maintains a service log.

• Suggest changes in forms and form letters to the manager.

• Prepare monthly mail processing reports on inbound/outbound and electronic mail.

• Cross train and assist in other positions/functions as required.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma.

• Minimum of one (1) year of related work experience is required.

• Excellent Communication both written and oral

• Advance computer skills.

• Ability to learn new computer programs and become proficient with them in a short period of time.

• Advance working knowledge of Microsoft Office Word, Excel, Access, and Visio.

• Working knowledge of document scanning equipment (Kodak, Opex).

• Knowledge of financial institution structure, products, policies and procedures preferred.

• Ability to stand for extended period.

• Ability to drive (Valid Driver's License).

• Ability to lift boxes up to 50lbs.

• Ability to use a hand truck/cart for the movement of items.

• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting hourly range for this role is $16.82 - $27.09.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [e-mail] .