Support Services Specialist

Fulton Bank, N.A.; Lancaster (Lancaster County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical plans with prescription drug

401(k) with employer match

Paid time off

Wellness program

Educational assistance

Job summary

Fulton Bank, N.A. in Lancaster, PA is seeking a Support Services Specialist to manage trust account processing and reconciliation on the trust accounting system. The role is on-site, with core hours 8:00 a.m.

to 4:30 p.m., Monday through Friday, based at the Corporate Headquarters in downtown Lancaster. You will monitor daily entries, handle wire transactions, trading information, maturities and corporate actions, and ensure compliance with policies while safeguarding customer assets.

Qualifications

• High School Diploma or equivalent.
• 3+ years Trust department.

Responsibilities

• Monitor and balance daily entries to totals posted to the trust accounting system; includes wires, reversals, and stop payments.
• Post outgoing wires, clear rejections, monitor offsetting entries and corrected postings.
• Process history reversals and monitor all incoming wire packets; handle midday and end-of-day balancing.
• Process directed trading information for employee securities and mutual funds to the trust system; coordinate with traders.
• Prepare and communicate maturities, income and corporate actions to custody-related accounts under tight deadlines.
• Reconcile position balances between the trust system and depository institutions; investigate variances and document corrections.

Job description

Support Services Specialist

Job Locations

US-PA-Lancaster

Requisition Details

Requisition ID: 2026-24281

Location Name: Corporate Headquarters

County: Lancaster

Category: Investment Services

Position Type (Portal Searching): Full-Time

FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, on-site career opportunity based out of our Corporate headquarters in downtown Lancaster, PA.

Core working hours will be 8 am - 4:30 pm, Monday through Friday.

Responsible for processing and reconciling various types of increasingly complex transactions affecting all types of trust accounts on the trust accounting system. Ensure that the functions performed are being handled in accordance with prescribed policies and procedures. Maintain necessary controls established to safeguard customer assets.

Responsibilities

• Monitor and balance the daily entries and activity to totals actually posted to the trust accounting system. This includes posting all outgoing wire entries, clearing all rejected entries, monitoring offsetting entries and posting corrected items. Process history reversals. Process stop payment requests. Monitor and post all incoming wire packets. Responsible for midday and end of day balancing.
• Process all directed trading information, which includes executed trade information on employee securities and mutual funds to the trust accounting system. Communicate with Investment Trader as appropriate for complete information and settlement processing. Resolve more complex security trading problems, coordinating with internal clients, investment managers and other support services employees within critical deadlines.
• Prepare, calculate and communicate all incoming maturities, income and corporate action proceeds to custody related accounts within very tight deadlines in order for these customers to execute trades with incoming proceeds.
• Prepare and execute daily purchases and sales of mutual funds and money market instruments either by phone, or electronically as appropriate to vendor partners. Process all maturing items in an accurate and timely manner, ensuring necessary entries are posted to the trust accounting system, ensure funds are received, securities delivered to appropriate institutions.
• Reconcile the position balances between trust accounting system and depository institutions. Determine how the variance has been crated through system research and proceed with corrective action or advise employee responsible. Provide supporting documentation in the correction of the item.
• Review trust automated reports as needed, process daily mail for area, maintain files including imaged files, legal documents, archives and storage, order supplies as applicable and needed.

Qualifications

Education

High School Diploma or equivalent. Specialty: Does not apply at this level of education. (Required)

Experience

3 or more years Trust department. (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $17.75 - $26.15.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank (\"Fulton\") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.