Support Services Navigator

Action for Boston Community Development; Woburn (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A community-focused nonprofit organization in Woburn seeks a Support Services Navigator to provide counseling and case management to participants. This role involves assisting with educational and occupational goals, conducting support workshops, and engaging with a diverse population. Ideal candidates have relevant experience, a flexible approach, and strong interpersonal skills. Comprehensive benefits and opportunities for continuous learning are offered.

Benefits

Comprehensive benefits package

Continuous training and development

Inclusive environment

Qualifications

• 1-3 years of relevant experience and some college coursework or professional certification required.
• Demonstrated knowledge of working with a diverse customer base.
• Ability to deal sensitively with individuals of diverse socio-economic backgrounds.

Responsibilities

• Provide educational and personal counseling to participants.
• Manage case loads and provide support to participants.
• Conduct weekly support workshops for program participants.

Skills

Interpersonal skills

Communication skills

Planning and time management

Flexibility

Teamwork

Education

High school diploma/GED

Bachelor's degree in related field

Job description

Support Services Navigator

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Woburn

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Support Services Navigator in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.

Key Responsibilities

• Provide educational and personal counseling to participants in order to establish educational and occupational goals and suitability as well as identify skill development necessary to secure desired program’s outcomes.
• Provide one-on-one case management, assessment and coaching to participant caseload.
• Provide supportive counseling to ensure adequate program attendance and to resolve any discipline or communication problems between student and staff.
• Take the lead responsibility to ensure that information concerning the program and recruitment and outreach of prospective students is carried out in all neighborhoods and all groups of eligible students.
• Utilize participants’ engagement in program to identify to identify supportive service needs, provide related counseling as required, and make appropriate referrals.
• Lead and/or assist new participants in job training or educational programs to which assigned, and assist them in their successful participation.
• Conduct weekly support workshops for the diverse population of Program participants.
• Maintain counseling records, record related assessment data, and Individual Service Strategies.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a high school diploma/GED or equivalent, 1-3 years of relevant experience and some college coursework or professional certification required.
• A Bachelor's degree in education, social work, human services, social science or related field is preferred.
• Demonstrated knowledge of working with a diverse customer base, knowledge of Boston’s neighborhoods, and familiarity with local childcare business.
• Excellent interpersonal and communication skills, as well as strong planning and time management skills.
• Flexibility, initiative, and ability to work in a team required.
• Ability to deal sensitively and effectively with individuals of diverse socio-economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.