Support Services Manager - Development Services

The Goodyear Tire & Rubber Company; Goodyear (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Public retirement benefits

Paid holidays

Job summary

City of Goodyear seeks a Support Services Manager to lead the Development Services Department's administrative and permitting operations. You will oversee budgeting, staff development, and cross-divisional coordination to ensure timely, clear information for residents, contractors, and businesses.

The role requires experience with permitting and financial software, with responsibilities spanning building safety, planning, zoning, and code compliance.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum three years of related experience.
• Valid Driver's License required.
• Ability to read and comprehend budget reports and policy documents.
• Strong writing and analytical skills.

Responsibilities

• Supervise administrative and support personnel, set objectives and evaluate performance.
• Oversee budgeting, expenditures, and department revenue processes.
• Coordinate with Finance and IT; provide reliable performance reporting.

Skills

Budgeting

Staff management

Permitting software

Accela

Munis

Customer service

Leadership

Education

Bachelor's degree

Tools

Accela

Munis

MS Office

Job description

Job Description Summary

The Support Services Manager leads the City of Goodyear’s development center and administrative services for the Development Services Department. The permitting division and administrative services division report to this role. This role manages the daily operations of permitting, plan review routing, inspections coordination, fee collection and reconciliation, customer service, records, and office operations. The ideal candidate will have experience in permitting and have an overall understanding of municipal development review processes. The ideal candidate will have experience using permitting and/or financial software.

The Support Services Division supports the activities within Development Services which include Building Safety, Civil Engineering, Planning and Zoning, and Code Compliance as well as supports development review in other departments such as Fire, Traffic, and Water Services. The ideal candidate will be able to set clear service standards, ensures accurate and timely handoffs among divisions, build relationships across divisions and departments, and make sure residents, contractors, and businesses get straightforward information at every step.

This position also oversees the department’s budgeting and financial practices, ensures staff is cross-trained, and improves tools and processes so customers can move through the development review process with ease. The ideal candidate coaches and develops staff, resolves complex problems, partners closely with Finance and IT, and keeps leadership informed with simple, reliable performance reporting.

About The City

At The City Of Goodyear, You Will Be A Part Of An Organization That Values Its Employees As Its Greatest Asset. You Will Become Part Of a Dedicated Team Of Professionals That Are Committed To Build And Maintain a Highly Engaged Workforce. You Will Be Challenged To Learn And Grow In An Environment That Values Employee Development And Career-building. You Will Thrive In a Culture Of Innovation. We Believe That Successful Employees Are Those That Possess These Six Core Values

Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation

Essential Functions

• Exercises direct, technical, and functional supervision over administrative and support personnel by training and evaluating personnel; establishing and monitoring employee performance objectives; preparing and presenting employee performance evaluations; providing and coordinating staff training; coaching, mentoring and counseling employees; and implementing discipline as necessary.
• Oversees staff responsible to develop, maintain, measure, and continuously improve programs in the foundational areas of safety, training, and emergency preparedness to ensure department staff is ready and capable of performing their mission.
• Develops and administers the budget by approving expenditures at department level; monitoring expenditures; leading senior staff in prioritization of budget requests; submitting annual budget documents; participating in budget meetings with City staff; participating in updates to the enterprise rate model; and serving as department Budget Liaison.
• Supervises all financial transactions for the department and ensures sound financial practices which includes engaging with the Finance Department.
• Assists leadership and staff by tracking expenditures, requesting reimbursements, and maintaining documentation for all awarded grants in the department.
• Plans and implements division goals and objectives by facilitating and engaging in long-term strategic planning and short-term operational planning; and setting performance goals for the Support Services Division.
• Provides oversight for customer service operations, office management, and records management for the department.
• Provides assistance to the Director by managing and facilitating special projects of an operational and strategic nature as needed.

Requirements

• Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
• Experience: Minimum three years experience in a related field.
• Certifications and Other Requirements: Valid Driver's License.
• Reading: Work requires the ability to read and comprehend budget reports, technical manuals, policy and procedure, development agreements, and Council actions at a college level.
• Math: Work requires the ability to perform general and advanced math. Some work may require complex problem solving using algebra, present/future value concepts, trend analysis, statistical relationships, capital budgeting, financial formulas, and cost benefits analysis.
• Writing: Work requires the ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar; write memos, letters, reports, budget documents, performance evaluations, spreadsheets, and Council actions.
• Managerial: Semi-Complex- Work requires managing and monitoring performance of a division including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
• Budget Responsibility: Significant - Has responsibility for final approval of at least one division budget and presents the budget(s) to Senior Management. Is authorized to approve division budgeted expenditures for both staff and resources up to the amount that requires the approval of Senior Management.
• Policy/Decision Making: Significant - The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion. Typically positions in this category are supervisor to mid-management level.
• Technical Skills: Limited Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
• Interpersonal/Human Relations Skills: High- Interactions at this level typically result in recommendations regarding policy development, changes in policy, and implementation of policies. Interactions at this level are typically concerned with providing communications at higher levels of organizational operations and may utilize activities such as evaluating customer satisfaction, developing cooperative associations, and allocating resources to improve work operations, work quality, overall achievement of organizational goals and objectives, and customer satisfaction.

12 Month Objectives

3 months

• Become familiar with the department’s structure—personnel, divisions and their areas of responsibility and the department’s budget
• Build relationships with the Permitting and Administrative Services teams and the management team in DSD
• Gain knowledge of the city’s permitting software, Accela and the city’s financial software, Munis
• Become familiar with the customer service survey results and customer listening sessions feedback

6 months

• Participate in the city’s budget process and provide support to the administrative services team
• Ensure that we are in compliance with the internal development impact fee and financial obligation audit findings and improvements
• Ensure that new initiatives identified by customer feedback are implemented, including pre-construction meetings and improvements to Accela and the website.

12 months

• Able to use Accela and Munis proficiently to find records, track down customer issues, and manage team performance. Has built a relationship with IT staff and supports their efforts. Identifies areas for improvement in the software, prioritizes them based on customer and department needs, and supports training and adoption by staff.
• The permitting team and administrative services team have work plans that ensure clarity in responsibilities, priorities, and that there are appropriate resources to complete work.
• Permitting and Administrative Services are aligned with department operational excellence efforts to establish management systems and standard work.

Benefits

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.