SUPPORT SERVICES COORDINATOR (FULL TIME)

Canteen North America; Lancaster (Lancaster County); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus

Referral bonus

Job summary

Canteen is hiring a full-time Support Services Coordinator in Lancaster, PA. The role focuses on creating a welcoming experience for associates, coordinating driver-related tasks, and maintaining the associates area.

Daily responsibilities include handling service issues, merchandising coordination, and internal communications to ensure smooth operations. The ideal candidate will have at least three years of relevant experience, strong organizational skills, and proficiency with Excel and Word.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of related or relevant experience.
• Previous experience in customer service, operations, logistics, or a related field is preferred.

Responsibilities

• Greet and assist associates in a welcoming, professional manner.
• Coordinate driver events and service-related issues.
• Maintain the care center and driver lounge in a clean, organized state.
• Communicate with drivers regarding vending and micro-market services.
• Coordinate merchandising requests and planogram-related tasks.
• Support daily operational needs and special projects as required.

Skills

Organizational skills

Time management

Verbal & written communication

Active listening

Customer service

Computers

Education

High school diploma

Tools

Excel

Word

Job description

• We are hiring immediately for a full time SUPPORT SERVICES COORDINATOR position.
• Location: Canteen - 1929 Lasalle Avenue, Lancaster, PA 17601. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary. Further details upon interview.
• Perks: Quarterly bonus and cash in on growth!
• Fixed Pay Rate: $25.00 per hour
• Internal Employee Referral Bonus Available

Canteen

• We are hiring immediately for a full time SUPPORT SERVICES COORDINATOR position.
• Location: Canteen - 1929 Lasalle Avenue, Lancaster, PA 17601. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary. Further details upon interview.
• Requirement: Previous experience preferred.
• Perks: Quarterly bonus and cash in on growth!
• Fixed Pay Rate: $25.00 per hour
• Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.

Summary

Job Summary An Associate Care Center Representative is to create a welcoming, positive, and supportive experience for all associates. This position will greet and assist employees while helping ensure compliance with departmental policies and procedures. The ideal candidate will possess strong active-listening and communication skills and demonstrate a professional, friendly, knowledgeable, and helpful approach. This individual should be committed to providing outstanding associate support and willing to go above and beyond to exceed expectations.

Essential Duties And Responsibilities

• Greet and check out all drivers in a professional, friendly, and timely manner at the end of each shift.
• Communicate with drivers regarding service-related issues and concerns.
• Maintain the Associate Care Center, welcome area, and driver lounge in a clean, organized, well-stocked, and presentable condition.
• Document and coordinate driver merchandising requests.
• Facilitate effective communication between drivers and management.
• Communicate with drivers regarding vending machines and micro-market service calls.
• Work with drivers to review micro-market inventories daily.
• Review returned, damaged, and spoiled products and coordinate necessary changes within vending machines and micro-markets.
• Oversee planogram-related projects, including par-level adjustments, pricing exceptions, new product placement, and other merchandising initiatives.
• Assist Order Builders as needed to support daily operational requirements.
• Support additional operational tasks, assignments, and special projects as needed.

Skills And Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong active-listening and customer-service skills.
• Ability to interact professionally and effectively with associates at all levels of the organization.
• Proficiency with computers and workplace technology.
• Proficiency in Microsoft Excel and Microsoft Word.
• Ability to prioritize multiple responsibilities and maintain attention to detail.
• Ability to work independently while collaborating effectively with drivers, management, and other departments.

Education And Requirements

• High school diploma or equivalent required.
• Minimum of three (3) years of related or relevant experience.
• Previous experience in customer service, operations, logistics, or a related field is preferred.
• Ability to maintain a professional, positive, and service-oriented approach in a fast-paced work environment.

Associates At Canteen Are Offered Many Fantastic Benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen