Support Services Coordinator - Fire

City of Wylie; Wylie (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Wylie is seeking a Support Services Coordinator in the Fire Department to manage the logistics division. You will plan, organize, and lead logistics operations, oversee fleet maintenance, vendor relations, and inventory control, while coordinating with senior staff on budgets and reports.

The role requires a Bachelor’s degree or equivalent experience in public administration or emergency services, and a valid Texas driver’s license. EVT/ASE are preferred.

Qualifications

• Bachelor’s degree in Business, Public Administration, or Emergency Services or two years vocational/technical school plus four years of technical experience in fleet/equipment management or related operations.
• High School Diploma or GED is required.
• Must be 18 years of age or older.
• Valid Texas Driver’s License with clean driving record; Texas Class B Exempt license within six months; Class C license within 30 days.
• EVT and ASE certifications preferred; completion of National Incident (incomplete in source) is noted.

Responsibilities

• Plan, organize, and lead the logistics division functions.
• Coordinate with Fire Chief and staff to ensure efficient department operations.
• Prepare monthly/annual reports for the Assistant Fire Chief.
• Develop and oversee fleet management program and vendor relationships.
• Prepare specifications for purchasing vehicles and equipment; issue RFQs and purchase orders.
• Supervise inventory control, PPE, SCBA, and department assets.
• Coordinate repairs, maintenance, and training related to equipment.
• Review technical materials on equipment operation and participate in training.
• Assist with budget preparation and fiscal oversight for logistics.
• Respond to public inquiries and support the Executive staff as needed.

Skills

Supervisory experience

Fleet management

Budgeting

Vendor relations

Public safety administration

Education

Bachelor’s degree in Business, Public Administration, or Emergency Services

High School Diploma or GED

Job description

Under the general direction of the Fire Chief, this civilian position performs administrative and operational work and serves as the Support Services Coordinator managing the logistics division. Work includes performing complex supervisory, administrative, and professional work related to strategic public safety and emergency services activities. Performs duties in a manner consistent with the stated values of the organization.

Supervision is provided by the Assistant Fire Chief and, in some cases, the Fire Chief

• Responsible for planning, organizing, managing, and leading the functions of the logistics division.
• Works with the Fire Chief and Assistant Chief to ensure efficient operations of assigned department activities.
• Prepares and oversees the preparation of monthly, annual, and other periodic reports of the activities of the division for submission to the Assistant Fire Chief.
• Prepares and submits annual logistics budget to the Fire Chief.
• Develops and oversees a comprehensive fleet management program.
• Evaluates and recommends replacement of apparatus and equipment.
• Prepares and reviews technical specifications for purchasing new vehicles and equipment.
• Develops and maintains effective vendor relationships.
• Serves as a liaison with manufacturer representatives and vendors regarding equipment procurements and maintenance. Negotiates with manufacturers, suppliers, and vendors.
• Creates requests for quotes and issues purchase orders.
• Serves as a member of the department’s Executive staff.
• Completes minor repairs and maintenance on fire department vehicles and equipment.
• Troubleshoots and diagnoses electrical, mechanical, and hydraulic malfunctions on apparatuses and equipment.
• Coordinates and instructs shift personnel regarding routine repairs and maintenance.
• Coordinates repairs and maintenance with vendors.
• Performs standard shipping/receiving functions, verifies items upon delivery, and ensures shipping manifest balances with invoices.
• Assists in maintaining the computerized inventory system of all Equipment and Supplies.
• Oversees the receiving and management of fire department inventory such as PPE, self-contained breathing apparatuses (SCBA), assets on vehicles, etc.
• Processes supply requests from stations.
• Monitors inventory levels to reduce City supply costs, maximize space, and forecast inventory needs.
• Performs inventory control functions, including cycle counts, audits, and visual verifications.
• Recommends and provides training as it relates to operations for Firefighters.
• Recommends and attends outside training classes, seminars, workshops, and other opportunities.
• Studies technical materials on equipment operation, fire suppression, and fire prevention to maintain or improve performance.
• Attends scheduled training necessary to maintain any certifications.
• Recommends materials and equipment needs to the Battalion Chief of Support Services.
• Completes routine paperwork and reports in a timely manner.
• Submits purchase order requests to the Fire Chief or designee for approval.
• Helps review specifications for new apparatuses, equipment, etc., as requested.
• Coordinates the cleaning, repair, and scheduling for pickup and delivery of PPE required by policy.
• Communicates and consults with vendors to locate supplies, parts, tools, and equipment.
• Delivers and picks up apparatuses for vendor repairs and maintenance.
• Operates various types of fire apparatuses and equipment.
• Operates computer, copy machine, telephone, and all shop-related equipment.
• Operates inspection and diagnostic equipment including but not limited to A/C gauges, volt-ohmmeter, amp meter, pressure gauges, nozzles, etc.
• Assists staff as needed when workload is excessive.
• May be required to work weekends, holidays, on-call, and extended hours in emergency, disaster, or other situations influenced by heavy workloads or staffing difficulties.
• Responds to requests and inquiries from the public, other fire department personnel, and other City departments. Works indoors and outdoors, subject to extreme temperatures and inclement weather.
• Conforms to applicable City and department policies and procedures.
• Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
• Acts in a civil, respectful manner at all times to management, co-workers, and others.
• Other duties as may be assigned.

• Generally, a Bachelor’s Degree in Business, Public Administration, or Emergency Services, or two (2) years of vocational, technical, or trade school and four (4) years of technical experience in fire and/or EMS fleet and/or equipment fleet operations, facilities operations, or information and communication systems operations, to include experience in the fire and/or EMS administrative aspects of fleet and/or equipment, facilities, or information and communications systems management, or any equivalent combination with at least 2 years of supervisory experience.
• High School Diploma or GED certificate.
• Must be 18 years of age or older.
• Valid Class C Driver's License, with clear driving record. Must have Texas Driver's License within 30 days of hire. Must possess a valid Texas Class B Exempt (Class A preferred) Driver’s License within six months of employment.
• Emergency Vehicle Technician (EVT) and Automotive Service Excellence (ASE) certifications preferred.
• Completion of National Incide

• Work is performed in office and field environments.
• May be subject to exposure to extreme temperatures, extreme weather conditions, hazardous chemicals, toxic fumes, and high noise levels.
• May be subject to repetitive motion such as typing, data entry, and vision to monitor.
• May be exposed to hostile, angry, or emotional citizens, patients, and business owners.

PHYSICAL STRENGTH REQUIRED

• Very high: Exerting over 100 pounds occasionally, 50-100 pounds frequently, or20-50 pounds constantly.
• Equipment utilized includes personal computer, copier, various specialized fire and rescue equipment, radio communications equipment, and department apparatuses.

PHYSICAL ACTIVITIES REQUIRED

Balancing Bending Carrying Climbing
Crawling Crouching Fine Dexterity Foot Controls
Handling Hearing Kneeling Lifting
Pushing/Pulling Reaching Sitting Standing
Talking Twisting Vision Walking
Driving

PRIMARY WORK ENVIRONMENT: Outdoors
SHIFT WORK: No
CALL-OUT: Yes

HIPAA COMPLIANCE STATEMENT

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must understand and know the Privacy Rule as it relates to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.