Support Services Coordinator

Valid8 Financial, Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Covenant House Georgia is seeking a Support Services Coordinator to deliver comprehensive services for unhoused and at-risk youth, including housing assessments, case management, and daily program coordination.

The role emphasizes collaboration with partners, maintaining safety, and advancing youth outcomes through planning, outreach, and integrated services across programs.

Qualifications

• Bachelor’s degree or equivalent combination of education/experience considered.
• Experience with at-risk youth and residential settings preferred.
• Knowledge of mental health and substance use required.

Responsibilities

• Coordinate and deliver high-quality supportive services for youth, including workforce development and academic support.
• Develop individualized care plans and housing assessments for unhoused youth.
• Manage day-to-day flow of day services and maintain a monthly service planner.
• Ensure programming supports physical and emotional wellness, life skills, and advocacy.
• Conduct youth interactions with respect, honesty, and CHGA’s Five Principles.
• Assist with morning outreach planning and service delivery.
• Integrate social services and case management with housing and discharge planning.
• Provide continuum of care across programs and crisis intervention when needed.
• Maintain compliance with city, state, and federal guidelines and data entry in ETO/Client Track.
• Participate in case reviews, panels, and multidisciplinary meetings to tailor care plans.
• Lead safety, operations, and schedule transitions for day and residential youth.
• Serve as on-call Manager on Duty during assigned weeks.

Skills

Crisis intervention

Case management

Mental health knowledge

Youth services

Collaboration

Education

Bachelor’s degree in Human Services or related field

Job description

About the Role

Covenant House Georgia builds a bridge to hope for young people facing homelessness and survivors of trafficking through unconditional love, absolute respect, and relentless support. Our doors are open 24/7 and our high-quality programs are designed to empower young people to rise and overcome adversity, today and in the future. At Covenant House Georgia, we provide unconditional love and comprehensive support so that our youth can and will realize their fullest potential. We empower them to finish high school, start college, gain employment, live independently, and ultimately step out into the world knowing they are prepared to be successful.

This Support Services Coordinator is responsible for the high-quality delivery and coordination of the agency’s comprehensive supportive services, including workforce development, academic support, and the Day Services Program. The Coordinator provides ongoing support and expertise through the assessment, planning, implementation, and outreach of both residential and drop-in community youth. The overall goal of the position is to enhance the quality of the Community Service Center services, manage crises, and provide continuity of care through the integration of outreach, case management, and discharge planning.

By supporting all programs in carrying out these day-to-day responsibilities, this role helps fulfill the mission of Covenant House Georgia. At Covenant House Georgia, we provide unconditional love and comprehensive support so that our youth can and will realize their fullest potential; we empower them to finish high school, start college, gain employment, live independently, and ultimately step out into the world knowing they are prepared to be successful. All duties should be performed within the framework of the policies and procedures of Covenant House Georgia.

Essential Duties and Responsibilities

Partnerships & Program Development

• Collaborate with CHGA staff to cultivate, implement, and maintain new corporate and community partnerships.
• Facilitate communication with external workforce and academia partners to maintain up-to-date training curricula and pipelines to support youth.
• Identify, build, and maintain social enterprise and certification programs.
• Develop knowledge of current community resources and referrals, and refer clients for services outside the role's scope of practice.
• Collaborate with the Community Engagement Program Manager to support CHGA’s Youth Advisory Board, CHI’s Youth Congress, and the CoC’s Youth Committee.

Client Services & Case Management

• Complete intakes, meet the immediate needs of drop-in youth, and support Drop-In center clients when needed.
• Develop individualized case plans with measurable goals based on identified needs and complete housing assessments for all unhoused youth.
• Oversee the day-to-day flow of day services and maintain a robust monthly planner for services rendered in the Lifelong Learning Center.
• Ensure enriched programming related to physical and emotional wellness, life skills, workforce development, academic support, and youth advocacy.
• Conduct all youth interactions in a manner that promotes acceptance, respect, honesty, and emphasizes CHGA’s Five Principles.
• Assist with the planning and delivery of morning outreach services.
• Ensure the integration of social services and case management functions into family reunification, discharge, and housing processes with external service organizations.
• Provide and encourage a continuum of care approach for CHGA youth throughout various service programs.

Administrative, Compliance & Team Collaboration

• Ensure compliance of files in accordance with specific city, state, and federal guidelines, entering data into Efforts to Outcomes (ETO) and Client Track in a timely manner.
• Provide weekly review of record keeping for Drop-In Center clients to ensure documents are completed and filed within the requested timeframe.
• Participate in weekly or bi-weekly case reviews, support panels, and multidisciplinary team meetings to support the development of individualized care plans.
• Monitor and evaluate program effectiveness, discussing observations with supervisors to maintain and enhance program functioning.
• Participate in organizational processes, such as policy review and risk management, and assist in the development of community partnerships.
• Establish and maintain effective, ethical working relationships with co-workers, partnering organizations, representatives of other agencies, and the public.
• Uphold Covenant House Georgia standards of conduct, policies, and procedures, modeling appropriate, professional behavior to maintain a safe and inviting atmosphere.
• Oversee all safety concerns for the day program, Lifelong Learning Center (LLC)/drop-in, and residential youth, ensuring all buildings and surrounding areas are safe.
• Rover the property for safety and ensure that all youth are in their assigned groups.
• Lead community and assembly meetings.
• Ensure that all necessities have made it to the gym, including shuttle keys, lunches, and Marta cards.
• Transition all critical information between overnight, day, and second shifts, including monitoring needs for specific youth.
• Provide crisis intervention independently, make informed decisions for resident infractions, and respond immediately to emergencies at the facility.
• Serve as the on-call Manager on Duty during assigned week rotation to respond to crisis calls, emergency calls, and other agency needs.
• Immediately report all maintenance concerns to leadership and follow all department procedures for resident schedules, shift transitions, and food preparation.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Human Services or a related field required, though an equivalent combination of education and experience (e.g., Associate’s Degree with a minimum of 5 years’ experience, or a High School Diploma with 10 years’ experience) may be considered.
• Minimum of 2 to 3 years of experience working with at-risk youth required.
• Minimum of 3 years’ experience working in a residential setting desired.
• Knowledge of mental health and substance use is required.
• Specialized licenses and certifications are a plus.

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CH is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CH are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CH will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 404-589-0163, Monday through Friday, 9 a.m. to 5 p.m., EST.