Support Services Assistant

Rogue Credit Union; Medford (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in southern Oregon. The role provides administrative support to the Lending, Member Solutions, Mortgage Departments, and other departments as assigned, enabling them to focus on core responsibilities of their jobs.

The position emphasizes data entry, file organization, receptionist coverage, and project support, with a strong need for confidentiality, discretion, and proficiency

Qualifications

• Three to five years of similar or related experience.
• High school education or GED.
• Diplomacy and tact in communication; confidentiality is required.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook; valid driver’s license.

Responsibilities

• Organize and scan member loan and other files (45%).
• Perform data entry duties and projects as assigned (25%).
• Assist with phone and reception coverage and answer basic and initial questions (15%).
• Assist as needed on projects (10%).
• Perform other job-related duties as assigned (5%).

Skills

Interpersonal skills

Organizational skills

Editing skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Classification

Non-Exempt

About Rogue Credit Union

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role

Provides administrative support to the Lending, Member Solutions, Mortgage Departments, and other departments as assigned, enabling them to focus on core responsibilities of their jobs.

Essential Functions & Responsibilities

• 45% Assists departments in the organization and scanning of member loan and various other files.
• 25% Completes data entry duties and projects as assigned.
• 15% Assists with phone and reception coverage and the answering of basic and initial questions.
• 10% Assists as needed on projects as assigned.
• 5% Performs other job-related duties as assigned.

Knowledge & Skills

• Experience: Three years to five years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Excellent organizational and editing skills; proficient in Microsoft Word, Excel, Power Point and Outlook. Has advanced working knowledge of credit union operations and terminology. Employee must have a valid driver’s license.

Physical Requirements

Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment

Exposed to potentially hazardous conditions, i.e., robbery.

Disclaimer

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Equal Opportunity

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call [phone].

Disclaimer Note

This Job Description is not a complete statement of all duties and responsibilities comprising the position