Support Representative I

ConsumerDirect, Inc.; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Support Representative to enhance their Customer Service team. This full-time role, located in the vibrant city of Irvine, CA, offers a unique opportunity to engage with customers, provide outstanding support, and contribute to the retention and satisfaction of clients. With a focus on collaboration and growth, the company prides itself on fostering an inclusive culture that values innovation and professional development. If you thrive in a dynamic environment and are passionate about customer service, this position is perfect for you.

Benefits

401(k) retirement plan

Comprehensive medical, dental, and vision plans

Paid time off (PTO)

Company-sponsored life insurance

Annual stipend for learning and development

Free daily energy drinks and snacks

Health and wellness benefits

Paid Holidays

Qualifications

• 1+ years of customer service experience in call center or retail.
• Ability to manage high volume of inbound calls.

Responsibilities

• Handle inbound phone calls and provide excellent customer service.
• Document customer interactions using internal CRM.

Skills

Customer Service

Communication Skills

Problem Solving

Tech Support

Education

High School Diploma

Customer Service Training

Tools

Hubspot

Microsoft Excel

Microsoft Outlook

Job description

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This range is provided by ConsumerDirect, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $23.00/hr

Direct message the job poster from ConsumerDirect, Inc.

***This position is full-time and in person located in Irvine, CA***

About ConsumerDirect

At ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve.

Position Overview:

We are looking for a highly motivated Support Representative to help support our Customer Service team. Our ideal candidate loves to work in a call center environment along with providing superb customer service. The Customer Service Rep will also upsell our products and ensure customer retention.

Responsibilities

• Handle and respond to constant inbound phone calls via telephone.
• Document all customer interactions using our internal CRM (Hubspot).
• Respond to occasional email inquiries providing the utmost Customer Service.
• Upsell products and services based on customer needs.
• Maintain and promote a positive attitude while meeng productivity goals.
• Demonstrate the ability to create, add, edit, and troubleshoot within the client systems.

Qualifications

• 1+ years of Customer Service experience (Call center, retail, fast-food).
• Ability to provide over-the-phone customer support.
• Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.).
• Familiar with Microsoft Excel and Outlook.
• Able to manage a high volume of inbound calls.
• Call Center experience is a PLUS!
• Excellent ability to communicate over the phone, via email, and over video calls.
• Must be 18 or older to apply

Why Join Us?

• PTO will be accrued each pay period as follows: employees will earn 40 hours (equivalent to 1 week) of PTO annually from 90 days through their first year of service. After completing one year, the accrual increases to 80 hours (2 weeks) annually, also accrued per pay period.
• At the start of each calendar year, employees will receive the following additional time off as Sick Leave: 5 days (40 hours).
• 10 Paid Holidays throughout the year.
• 401(k) retirement plan to help you save for the future.
• Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.
• $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.
• A $1,500 annual stipend for learning and development to support your professional growth.
• Free daily energy drinks, coffee, and snacks.
• Health and wellness benefits, including an LA Fitness membership.

Equal Opportunity Statement

"Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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