Support Nurse-Registered Nurse (RN)-Office-based

Hospice of the Western Reserve; Willoughby Hills (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Package

Tuition Assistance

Job summary

Reserve Care, formerly Hospice of the Western Reserve, invites you to join our compassionate team. The Nurse position will facilitate our mission to relieve suffering, enhance comfort, and support families amid advanced illness, delivering expert hospice and palliative care.

As an RN, you will use the nursing process to assess and plan care, coordinate with the interdisciplinary team, and provide phone support and documentation in line with RC guidelines.

Qualifications

• Current Registered Nurse license in the state of Ohio.
• Minimum of two years’ experience in hospice and palliative care preferred.
• Flexible, problem solving skills and strong written/oral communication.

Responsibilities

• Uses the nursing process to gather information, assess, plan, implement and evaluate patient care.
• Establishes and maintains collaboration with the interdisciplinary team and patients’ primary physician.
• Coordinate care within the agency and with external partners; document per RC guidelines.
• Provide phone support, follow-up after discharge, and communicate changes in medication or care needs.
• Refer to hospice level of care when appropriate and participate in team conferences.

Skills

RN license

Hospice care

Communication skills

Flexibility

Job description

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

The Nurse position– will facilitate Reserve Care's efforts to relieve suffering, enhance comfort, promote quality of life and foster choice in the presence of an advanced serious illness for all patients and families. The practice is based on competent clinical knowledge and focuses on clinical practice, education and collaboration related to palliative and hospice care.

WHAT YOU WILL DO:

Clinical Practice

• Uses the nursing process to gather information, assess (RN), plan, implement and evaluate patient care to provide for the unique physical and emotional and training needs of each patient with the availability to provide handouts, videos etc.


• Establishes and maintains communication and collaboration with the interdisciplinary team and patient’s primary physician regarding patient condition and plan of care.


• Anticipate needs to ensure exceptional patient centered care


• Completes phone follow up with patients who have called in over the weekend or after hours.


• Completes phone calls from the care solutions center by fielding incoming nursing-based calls throughout the day


• Completes phone follow up with patients who have been discharged from the hospital.


• Phone support includes questioning and noting medication changes, increased care needs and/or changes in condition following hospitalization. Based on this they will either verify the next nurse visit or request sooner a visit.


• Be able to communicate referral criteria based on physical symptoms, functional/cognitive changes with patients/families and refer to hospice level of care when needed


• Coordination of care within the agency, between transdisciplinary team members and with external partners


• Documentation is consistent with RC’s guidelines. Documentation paints a clear picture of the conversation and outcome of the call


• Contributes to and follows the plan of care in alignment with patient/family goals, collaboration with primary nurse, social worker (SW), HNAS, SCC and other members of primary team


• Complies with program practices and guidelines in all interactions with team members, patients, or families.


• Perform chart review and determine need for sooner visit by primary nurse. Maintain spreadsheet with assigned information


• Phone calls to patients/families per team’s direction for things like follow up on medication changes, upcoming change in address, training needs etc.


• May participate in transdisciplinary team conferences. To include offering insight on patients discussed or patients needing to be discussed based on phone support.

Education

• Educate and train patients and families on applicable areas of hospice care, such as interventions for symptom management within the scope of practice.


• Empowers patients and families to identify goals of care

SUCCESS CAPABILITIES:

• Maintains a current Registered Nurse license in the state of Ohio


• Minimum of two years’ experience in hospice and palliative care preferred


• Must be flexible and have problem solving skills, prioritize and demonstrate health coping strategies


• Ability to demonstrate excellence in written and oral communication.


• Knowledge of hospice and palliative care clinical standards of practice, policies, and procedures


• Ability to practice in accordance with RC clinical standards of practice, policies, and procedures


• Ability to establish and maintain collaborative working relationships with RC employees, community, and healthcare providers

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts


• Tuition Assistance

CONDITIONS OF EMPLOYMENT:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation


• Ability to provide proof of eligibility to work in the United States.


• High level of integrity, ethics and professionalism.

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

Cleveland, OH 44114

216.383.2222 or [e-mail]

Reserve Care is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.