Support Manager

SkillPoint; Lafayette (IN); On-site; USD 85,000 - 114,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

PTO

401k retirement plans with employer-mn

Tuition reimbursement

More

Job summary

ATS, established in 1985, seeks a seasoned supervisor to lead teams, manage departments, and drive performance in a multinational industrial maintenance setting in the United States. The role emphasizes cost control, coaching, reporting, and customer liaison.

Applicants should have a bachelor’s degree or equivalent, 5+ years of supervisory experience, and strong computer skills. This on-site position offers a competitive pay range and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent from a four-year college or equivalent combination of education and experience.
• Five (5) years of supervisory experience or demonstrated ability to supervise people and customer relations.
• Ability to read and interpret documents, write routine reports and correspondence, speak before groups, and use basic math concepts.
• Must be a team player, organized, self-motivated and able to prioritize; must have comprehensive computer skills.

Responsibilities

• Accounts for expenses (labor, overtime, travel) of the assigned departments.
• Conducts coaching sessions, prepares evaluations, supports career planning and training, and ensures compliance with hourly rules.
• Attends departmental and customer meetings as needed.
• Maintains regular interaction with management and customers.
• Ensures all required reporting is completed.
• Uses multiple enterprise systems to conduct daily department tasks.
• Makes follow-up calls to customer complaints; escalation point for issues.
• Adheres to ISO processes and safety procedures.
• Develops and maintains business relationships across ATS departments.
• Continuously improves processes and uses quality core classes and company values.

Skills

Team player

Organized

Self-motivated

Prioritize

Computer skills

Supervisory experience

Excellent communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities

• Accounts for expenses (such as labor, overtime, travel) of the assigned departments.
• Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring/termination decisions.
• Attends departmental and customer meetings as needed.
• Maintains regular interaction with management team and customers.
• Ensures all required reporting is completed.
• Utilizes multiple enterprise systems to conduct daily business within department.
• Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.
• Adheres to all ISO processes, procedures, and policies.
• Develops and maintains business relationship with all ATS departments.
• Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company/customer safety procedures.

Essential KSAs - Knowledge, Skills, Abilities (KSAs), & Competencies

• Bachelor’s degree or equivalent from a four-year college; or equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
• Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations.
• Ability to: read and interpret documents such as operating instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees; work with mathematical concepts such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be a team player, organized, self-motivated and able to prioritize. Must have comprehensive computer skills.

Desirable KSAs

• Outstanding people and communication skills for interaction with customers, subordinates, and management.
• Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook.

Competencies

• Communications
• Customer Focus
• Safety
• Judgement and Decision Making
• Business Acumen

Physical Demands And Working Conditions

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including.

• Medical plans
• Dental plans
• Vision plans
• PTO
• 401k retirement plans with employer matching
• Tuition reimbursement
• More

Pay Range

$85,391.40—$113,855.21 USD

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.