Support Lead Part Time

Five Below; Village of New Hyde Park (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Five Below Inc in New Hyde Park, NY is seeking a capable Store Manager on Duty to lead daily operations, train crew on the BEST customer service experience, oversee cash handling, and ensure a fast, friendly checkout.

You will open/close the store, supervise associates, manage stock, and partner with store leadership to boost sales while controlling expenses. Excellent communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures crew provides top customer service during interactions.
• Trains crew on the BEST customer service experience and fast checkout.
• Oversees daily activities of store associates and evaluates performance.
• Assists with receiving, unpacking, and stocking for quick placement on sales floor.
• Acts as Manager on Duty, overseeing operations, staff, and customer issues.
• Opens/closes the store, handles cash, alarms, and security.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with leadership on merchandising and recovery efforts.
• Puts store maintenance activities (cleaning, stock room) into practice

Skills

Communication skills

Multitasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

RESPONSIBILITIES

• Ensures all crew members are Wowing the Customer through personal contact with customers.


• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.


• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.


• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.


• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.


• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.


• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.


• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.


• Partners with the entire store leadership team in merchandising procedures and World Recovery.


• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

QUALIFICATIONS

• High School Graduate or equivalent


• College experience preferred


• Minimum 1 years of management experience


• Excellent verbal and written communication skills


• Ability to multi-task


• Creative thinking


• Ability to maintain composure under pressure

ESSENTIAL JOB FUNCTIONS

• Frequently operate cash register


• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet


• Frequently ascend/descend ladders in order to retrieve and put away stock


• Frequently position self to kneel, bend, twist and stoop, including in the stock room and on the sales floor


• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations


• Frequently move across the sales floor assisting customers, as well as to and from the stockroom retrieving and putting away merchandise


• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)


• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures


• Must be able to remain in a stationary, upright position for 80% of the time


• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws

Position Type: Hourly Position Starting At: $17.50

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

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Careers Site Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products loved by the kid and the kid in all of us. We believe life is better when customers are free to "let go & have fun" in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5 and some extreme-value items priced beyond $5, Five Below makes it easy to say YES! to the newest, coolest stuff across awesome Five Below worlds: Candy, Style, Party, Room, Create, Tech, Sports, and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 1,900 stores in 46 states.