Support Engineer – Vendor Engagement

Jobtailor; New Jersey; On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in United States is seeking an administrative professional to act as a liaison between customers, vendors, and internal teams, and to create cases per vendor requirements. You will coordinate calls, document communications in ticketing systems, and support onboarding and vendor information maintenance.

The role requires strong communication, organizational skills, and discretion to thrive in a fast-paced environment.

Qualifications

• 0–2 years of experience in an administrative or customer service role.
• Experience within MSP or technology services is preferred.
• Strong interpersonal and customer-oriented mindset.

Responsibilities

• Act as a liaison between customers, vendors, and internal teams.
• Create cases within vendor requirements to support accurate, resolution-focused customer engagement.
• Coordinate, schedule, and participate in customer-vendor calls and meetings.
• Monitor interactions to ensure customer concerns are addressed and resolved satisfactorily.
• Document communications and follow-up actions in ticketing and other relevant systems.
• Identify and address recurring issues for process improvement.
• Develop vendor relations and customer service strategies with the direct supervisor.
• Maintain knowledge of vendor capabilities, specialties, requirements, and limitations.
• Facilitate onboarding of new vendors and maintain updated vendor information.
• Provide administrative support, including preparing reports and presentations.
• Ensure compliance with company policies, procedures, and legal and regulatory requirements.

Skills

Customer service

Vendor relations

Communication

Time management

Problem solving

Attention to detail

Confidentiality

Tools

Autotask

Microsoft Office

Job description

• Act as a liaison between customers, vendors, and internal teams
• Create cases within vendor requirements to support accurate, resolution-focused customer engagement
• Coordinate, schedule, and participate in customer-vendor calls and meetings
• Monitor interactions to ensure customer concerns are addressed and resolved satisfactorily
• Document communications and follow-up actions in ticketing and other relevant systems
• Identify and escape recurring issues for process improvement
• Develop vendor relations and customer service strategies with the direct supervisor
• Maintain knowledge of vendor capabilities, specialties, requirements, and limitations
• Facilitate onboarding of new vendors and maintain updated vendor information
• Provide administrative support, including preparing reports and presentations
• Ensure compliance with company policies, procedures, and legal and regulatory requirements

Requirements

• 0–2 years of experience in an administrative or customer service role, preferably within an MSP or related technology services environment
• Outstanding interpersonal skills with a customer-oriented mindset
• Ability to collaborate effectively with departments and stakeholders
• Proactive and self-motivated with strong accountability
• Ability to maintain confidentiality and exercise discretion
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency in PSA software such as Autotask and Microsoft Office Suite
• Ability to work effectively in a fast-paced, multitasking environment
• Proven analytical and problem-solving abilities