Support Engineer, Software Asset Management, Microsoft Enterprise Solutions

Alvarez & Marsal; Tampa (FL); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

401(k) plan

Healthcare benefits

Paid time off

Job summary

Alvarez & Marsal is seeking a Licensing Analyst to join the IT Governance team. You will act as the primary contact for Microsoft licensing questions, manage agreements and renewal dates, and support commercial and audit activities across the organization.

The role requires 3+ years in software asset management or related fields, with strong Excel and data analysis skills and experience with Power BI, ServiceNow, and Flexera. Tampa-based role with competitive benefits.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in software asset management, Microsoft licensing operations, or related finance/tech roles.
• Strong knowledge of Microsoft 365, Copilot, Power Platform, Azure licensing and licensing terms.

Responsibilities

• Serve as first point of contact for licensing questions and requests.
• Maintain records of Microsoft agreements, entitlements, and renewal dates.
• Prepare analyses for licensing decisions and support renewals with stakeholders.

Skills

Excel

Data analysis

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Power BI

ServiceNow SAM Pro

Flexera

Azure licensing

Job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.

The Team

Microsoft Enterprise Solutions sits within the IT Engineering group of A&M's Corporate Information Technology organization. The team implements, operates, and evolves the firm's Microsoft enterprise platforms, AI technologies, and the platforms and tools integrated with them. This includes governance, administration, licensing, and lifecycle management across collaboration platforms and AI environments, keeping solutions secure, compliant, and scalable. The team works with other global corporate teams such as IT Asset Management, IT Licensing, CTO Operations, the Office of the CIO, infrastructure and engineering teams, business stakeholders, and vendors across governance, platform operations, and AI enablement.

How you will contribute

Licensing guidance and support

• Serve as a first point of contact and L3 support for stakeholder licensing questions, including which licenses enable features in Microsoft 365, Power Platform, Copilot, and Copilot Studio.
• Research licensing requirements against Microsoft product terms, apply guidance from the Manager, Governance and the Manager, AI & Automation, and escal...
• Route license fulfillment requests to IT Asset Management and IT Licensing through ServiceNow and track them to closure.
• Build and maintain ServiceNow knowledge articles and FAQs that answer recurring licensing questions.

Licensing operations

• Maintain accurate, source-backed records of Microsoft agreements, subscriptions, entitlements, renewal dates, and the license position.
• Maintain audit-ready documentation for Microsoft licensing reviews.
• Monitor Microsoft licensing changes and notifications, summarize impacts with IT Asset Management and IT Licensing, and support related change communications.

Commercial and vendor support

• Support renewals, transfers, and purchase-order requests by preparing documentation and comparing quote, subscription, and billing details.
• Coordinate operational follow-up with Microsoft, resellers, procurement, and Finance, and prepare analysis and supporting materials for licensing and commercial decisions.

Reconciliation, reporting, and automation

• Partner with teams to reconcile invoices, assignments, and subscription records using exact source values, and support chargeback, reclassification, and true-up analysis.
• Identify and quantify optimization opportunities, such as unused licenses and reclamation candidates.
• Produce recurring licensing, consumption, storage, and commercial reports, including Copilot license and usage reporting with the Manager, AI & Automation.
• Build and maintain approved scripts, workflows, and dashboards that reduce manual reporting and reconciliation, tested against primary sources.

Qualifications

Required

• Bachelor's degree in a related field, or equivalent professional experience.
• 3+ years of experience in software asset management, Microsoft licensing operations, procurement analytics, finance operations, or technology commercial management.
• Working knowledge of Microsoft 365, Copilot, Power Platform, and Azure licensing, and of Enterprise Agreement, MCA-E, CSP, reservations, and true-up.
• Strong Excel and data-analysis skills, including exact reconciliation and data lineage.
• Experience coordinating with vendors, procurement, Finance, IT Asset Management, IT Licensing, and business stakeholders.
• Strong written communication, including explaining licensing clearly to non-technical stakeholders and escalating gaps and exceptions.

Preferred

• Experience with Power BI, Power Query, Power Automate, PowerShell, or Python.
• Experience with ServiceNow, ServiceNow SAM Pro, Flexera, or comparable software asset management tools.

Your journey at A&M

At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.

Thesalaryrange is $120,000- $125,000annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

#LI-LH1