Support Engineer II

SP Associates, Inc.; Portland (OR); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle

Laptop

Phone

401(k) with match

Continuous professional development opportunities

Recharge with vacation, sick time, and additional floating holidays

Job summary

A leading company in water treatment solutions is searching for an Executive Recruiter to provide technical support in the pulp and paper industry. Responsibilities include routine service visits, updating databases, assisting with technical issues, and identifying growth opportunities. Candidates should possess a Bachelor’s degree or equivalent experience, strong problem-solving skills, and familiarity with Microsoft Office. This full-time role offers competitive pay, an incentive plan, relocation assistance, and a supportive work environment located near Portland, OR.

Qualifications

• Bachelor’s degree in Science or a related technical field, or equivalent experience.
• Ability to solve complex technical problems effectively.
• Proven ability in managing customer relationships and understanding industry standards.

Responsibilities

• Conduct routine service visits and monitor treatment programs in the pulp and paper industry.
• Update service databases and generate weekly reports.
• Assist customers with technical issues and develop corrective action plans.
• Identify growth opportunities within existing customer accounts.
• Participate in trainings to enhance skills and knowledge.

Skills

Problem-solving skills

Relationship management

Industry literacy

Fluency in Microsoft Office

Proactivity in addressing issues

Education

Bachelor’s Degree (Science or technical degree)

Job description

This salary range is provided by SP Associates, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $120,000.00/yr

Executive Recruiter @ SP Associates, Inc. | Textile Industry

Must have paper mill experience. Base + Incentive Plan + Company Car + 401K

About the company

Company is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. The company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23,000 professionals in >160 countries across six continents. Company is a 2025 Best Managed Company Gold Standard honoree.

What You’ll Do

• Routine service visits and testing as required to ensure safe and effective treatment programs within the pulp and paper industry.
• Update databases with each service visit and generate weekly service reports as required.
• Assist with technical issues at customer sites, bring any issues to the customers’ attention and put together a plan for corrective action – ensures the sales account manager is kept informed.
• Look for growth opportunities at existing customers and assist with growth opportunities at prospect accounts as required.
• Assist with data analysis on program performance.
• Routine monitoring and maintenance of feed equipment as required.
• Participate in technical training opportunities for advancement of skills and knowledge.

What You’ll Bring

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree.
• Solving complex and non‑routine technical problems.
• Strong relationship management skills.
• Industry and customer literacy, or ability to pick up industry and Solenis technologies quickly.
• Drive for results; proactively addresses complex issues.
• Fluency in Microsoft Office (Word, Excel and PowerPoint).
• Must live within 45 minutes of customer; Portland, OR or Vancouver, WA (general area ideally).
• Continuous professional development with many opportunities for growth!
• Recharge with vacation, sick time and additional floating holidays.
• Competitive Base Salary, Incentive Plan and Annual Merit Increases.
• 401(k) w/ match.
• Relocation assistance.
• Company Vehicle, Laptop, Phone.

Seniority level

Associate

Employment type

Full‑time

Industries

Water, Waste, Steam, and Air Conditioning Services