Support Engineer I: Help Builders Create with AI

Neura Market; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid leave

Job summary

Replit, the agentic software creation platform, is seeking a Support Engineer to join our NYC office. You’ll help developers with platform usage, debug issues, and contribute to internal tooling and the knowledge base.

In this full-time role, you’ll work on a global team, handle tickets with Zendesk/Linear, and communicate clearly under pressure while driving automation and reliability for AI-assisted workflows.

Qualifications

• 1-2+ years of prior experience in software development or relevant technical support experience.
• Experience with support tools and ticketing systems (e.g. Zendesk, Linear, Slack).
• Basic to intermediate debugging skills with JavaScript, Python, or similar languages.

Responsibilities

• Work directly with Replit customers via support tickets to solve technical product issues, identify bugs, and provide technical guidance while meeting ticket volume, quality, and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Contribute to internal tooling, automation, and the Support team's Knowledge Base
• Support customer-facing communications for outages and incidents. Swiftly report ongoing bugs for Engineering to triage and fix.

Skills

Software support

Zendesk & ticketing

Debugging (JS/Python)

Written communication

Time management

Ownership mindset

Tools

Zendesk

Linear

Slack

Job description

Replit, the agentic software creation platform, is seeking a Support Engineer to join our NYC office. You’ll help developers with platform usage, debug issues, and contribute to internal tooling and the knowledge base.

In this full-time role, you’ll work on a global team, handle tickets with Zendesk/Linear, and communicate clearly under pressure while driving automation and reliability for AI-assisted workflows.