Support Engineer - FreeWheel - NYC

Comcast; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

FreeWheel, a Comcast company, seeks a proactive Support Engineer for our New York office. You’ll deconstruct complex problems, craft comprehensive solutions, and work closely with clients to ensure reliable ad tech performance.

Onsite four days a week with one day remote, you’ll collaborate across teams to deliver clear guidance and durable fixes. The role requires a CS/engineering degree, experience in online advertising tech, and strong SQL/HTTP/RESTful API skills.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a related field is required.
• Experience in online advertising/internet marketing or video/TV advertising tech in a customer-facing role is preferred.
• Create and maintain documentation for adtech platforms, including runbooks, API references, and specs.
• Familiarity with IAB standards including VAST, openRTB.
• Data analysis and processing using SQL, curl, etc.
• Web technologies such as HTTP, HTML5, XML, etc.
• Object Oriented Programming: JS, Python, etc.
• Experience developing against RESTful APIs.
• Ability to adapt to changing circumstances.
• Creative thinker who solves complex problems and balances priorities.
• Interest in Premium Video and impact on TV.

Responsibilities

• Deconstruct complex problems and build comprehensive solutions.
• Maintain documentation for adtech platforms and APIs.
• Collaborate with teams to deliver elegant product solutions.

Skills

Structured Query Language (SQL)

Troubleshooting

Communication

Education

Bachelor's Degree

Job description

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets: Be Kind -- You come first. Take care of yourself, your families, and your teammates. Assume Positive Intent – We are all in this together. Get it done! Schedule: Onsite 4 days per week in New York office. 1 day remote. This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Job Description

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

Qualifications:

• A Computer Science, Engineering, or related Bachelor's Degree required.

• Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.

• Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.

• Familiarity with: IAB standards including VAST, openRTB

• Data analysis and processing: SQL, cURL, etc

• Web technologies such as: HTTP, HTML5, XML, etc

• Object Oriented Programming: JS, Python, etc

• Experience developing against RESTful APIs

• Ability to adapt to rapidly changing circumstances.

• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.

• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.

• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Structured Query Language (SQL); Troubleshooting; Communication

Salary:

New York Pay Range: $53,367.86 - $80,051.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years