Support Engineer — Automation & Incident Response

Comcast Corporation; Centennial (CO); On-site; USD 84,000 - 126,000; Full time

Job summary

Comcast CTS in Colorado seeks a technically skilled engineer to investigate, troubleshoot, and resolve high-priority incidents while coordinating with product, engineering, and service delivery teams. You will develop automation using Python and work with AWS, Datadog and Splunk, and participate in a 24x7 on-call rotation to support customers.

The role emphasizes improving operational efficiency, documenting knowledge, and contributing to cross-functional projects.

Qualifications

• Solid understanding of web technologies, including HTTP, APIs and related protocols.
• Professional coding experience with Python or a similar programming language, with the ability to develop automation, tooling and operational solutions.
• Experience using Git and modern source control practices such as Gitflow.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven commitment to delivering outstanding customer experiences.
• Ability to communicate technical issues clearly and confidently to both technical and non-technical audiences.
• Willingness to participate in a 24×7 on-call support rotation.

Responsibilities

• Investigate, troubleshoot and resolve complex incidents, coordinating escalations and customer communications.
• Identify insights from support cases and improve team knowledge bases and processes.
• Highlight product gaps and service deficiencies to drive improvements.
• Lead operational readiness for onboarding, launches, and integrations, ensuring monitoring, alerting, documentation and procedures.
• Develop automation and monitoring solutions using Python, AWS, Datadog and Splunk.
• Participate in a 24x7 on-call rotation and respond to critical incidents.
• Mentor team members and contribute to cross-functional projects.

Skills

Web technologies

Python automation

Git/Gitflow

Troubleshooting

Communication skills

Customer experience

Technical communication

On-call rotation

Education

Bachelor's Degree

Tools

AWS

Docker

Datadog

Splunk

Job description

Comcast CTS in Colorado seeks a technically skilled engineer to investigate, troubleshoot, and resolve high-priority incidents while coordinating with product, engineering, and service delivery teams. You will develop automation using Python and work with AWS, Datadog and Splunk, and participate in a 24x7 on-call rotation to support customers.

The role emphasizes improving operational efficiency, documenting knowledge, and contributing to cross-functional projects.