Support Engineer, Associate

QUALCOMM, Inc.; Boulder (CO); On-site; USD 37,000 - 55,000; Full time

Job summary

Qualcomm Technologies, Inc. is seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support.

The successful candidate will perform hardware installations, diagnose issues using Linux tools, and collaborate with cross-functional teams while ensuring equipment readiness and efficient system operations.

Qualifications

• Bachelor's degree in a technical field.
• Associate's degree with 1+ year technical work experience.
• High School Diploma or equivalent with 2+ years technical work experience.

Responsibilities

• Test equipment support, installation, and maintenance.
• Hardware & RF work: cabling, connector installation, and signal path verification.
• Troubleshoot hardware, software, and network issues to maintain system performance.
• IT infrastructure support: servers, switches, and lab IT systems maintenance.
• Inventory, asset management, audits, and calibration site support.
• Document and communicate work using ServiceNow and Confluence.

Skills

Linux

ServiceNow

Confluence

Education

Bachelor's degree

Associate's degree + 1+ year experience

High School Diploma or equivalent + 2+ years experience

Tools

Test equipment calibration tools

Python/Bash scripting

Job description

Company: Qualcomm Technologies, Inc.

Job Area: Engineering Services Group, Engineering Services Group > Support Engineering

General Summary:

We are seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have foundational level technical ability, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

Key Responsibilities

• Test Equipment Support & Maintenance
  • Install, configure, and maintain internally built test systems and platforms
  • Support system upgrades, modifications, and hardware integrations
• Hardware & RF Work
  • Execute RF cabling, connector installation, and signal path verification
  • Perform hardware installations including installing system components in racks and hardware upgrades.
  • Troubleshoot RF and hardware-related issues to ensure optimal system performance
• Troubleshooting & Diagnostics
  • Diagnose system issues using Linux command line tools
  • Support issue resolution across hardware, software, and network layers
• IT Infrastructure Support
  • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
  • Being able to determine if hardware is faulty and setting up replacement hardware
  • Support system connectivity, configuration, and network stability
  • Collaborate with IT teams for escalations and system improvements
• Inventory & Asset Management
  • Track, manage, and maintain internal and external (commercial) test equipment inventory
  • Support equipment audits, lifecycle management, and asset documentation
  • Coordinate movement and allocation of lab assets as needed
• Calibration & Site Support
  • Assist during calibration events and site-wide maintenance activities
  • Coordinate with calibration teams to ensure equipment readiness
• Documentation & Communication
  • Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
  • Provide clear updates to stakeholders on system status and progress
  • Contribute to process improvements and standard operating procedures
  • Contribute to technical papers by adding to or creating Confluence pages.

Preferred Qualifications

• Experience with test equipment calibration processes
• Familiarity with automated test systems or lab environments
• Experience working with internal/custom-built hardware platforms
• Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation

Physical Requirements

• Ability to lift and move heavy equipment using appropriate tools and safety practices
• Frequent bending, pulling, and handling of equipment and cables
• Ability to work in lab and data center environments for extended periods

Key Competencies

• Strong troubleshooting and analytical skills
• Hands-on technical aptitude
• Clear and professional communication
• Ability to work independently and within a team environment
• Strong organizational and inventory management skills

Minimum Qualifications:

• Bachelor's degree.
• Associate's degree and 1+ year of technical or related work experience.
• High School Diploma or equivalent and 2+ years of technical or related work experience.

Preferred Qualifications

• Experience with test equipment calibration processes
• Familiarity with automated test systems or lab environments
• Experience working with internal/custom-built hardware platforms
• Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation

Physical Requirements

• Ability to lift and move heavy equipment using appropriate tools and safety practices
• Frequent bending, pulling, and handling of equipment and cables
• Ability to work in lab and data center environments for extended periods

Key Competencies

• Strong troubleshooting and analytical skills
• Hands-on technical aptitude
• Clear and professional communication
• Ability to work independently and within a team environment
• Strong organizational and inventory management skills

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$26.65 - $39.95The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.