Support Engineer

Dexisphere; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Remote-first with async overlap hours

Health cover for you and dependants

Annual learning budget $1,500

Home office stipend $1,000

Laptop of your choice

25 days paid time off

Job summary

Dexisphere is seeking a fully remote, full-time customer support engineer to resolve technical issues around messaging connectors, channel authentication, and email deliverability. You will bridge end users and the engineering team, triaging fixes and turning recurring problems into durable documentation and product improvements.

This remote-first, async-friendly role requires calm, clear written communication and a genuine curiosity to identify root causes and produce actionable reports for the

Qualifications

• Two or more years in technical support or a closely related role.
• Confidence reading API responses, application logs, and browser developer tools.
• Working knowledge of email fundamentals: SMTP, OAuth-based mailbox access, and DNS records.
• Clear, calm written communication, especially when users are frustrated.
• Genuine curiosity to understand root causes, not just close tickets.

Responsibilities

• Respond to technical support requests over email and chat, balancing speed with empathy.
• Diagnose issues across connectors, channel pairing flows, sending domains, and agent tooling.
• Reproduce bugs and write actionable reports the engineering team can pick up immediately.
• Identify patterns in repeated questions and turn them into help-centre content or product fixes.
• Participate in a distributed support rota with reasonable time-zone coverage.

Skills

Technical support experience

API/log reading

Email fundamentals (SMTP, OAuth, DNS)

Clear written communication

Root cause curiosity

Tools

Twilio

WhatsApp Business

Telegram bots

Job description

Role overview

A fully remote, full-time customer support engineering position focused on resolving technical issues around messaging connectors, channel authentication, and email deliverability. The role bridges end users and the engineering team, triaging fixes and converting recurring problems into durable documentation and product improvements.

Responsibilities

• Respond to technical support requests over email and chat, balancing speed with empathy.
• Diagnose issues across connectors, channel pairing flows, sending domains, and agent tooling.
• Reproduce bugs and write actionable reports the engineering team can pick up immediately.
• Identify patterns in repeated questions and turn them into help-centre content or product fixes.
• Participate in a distributed support rota with reasonable time-zone coverage.

Requirements

• Two or more years in technical support, support engineering, or a closely related role.
• Confidence reading API responses, application logs, and browser developer tools.
• Working knowledge of email fundamentals: SMTP, OAuth-based mailbox access, and DNS records.
• Clear, calm written communication, especially when users are frustrated.
• Genuine curiosity to understand root causes, not just close tickets.

Nice to have

• Hands-on experience with Twilio, Meta WhatsApp Business, or Telegram bots.
• Light scripting ability in JavaScript or Python.
• Prior contributions to help-centre or developer documentation.

Benefits and work setup

• Meaningful equity with an extended exercise window.
• Remote-first with asynchronous defaults and a small block of overlap hours.
• Private health cover for you and dependants, or a stipend where appropriate.
• Annual learning budget of $1,500 for courses, books, and conferences.
• $1,000 home office stipend and a laptop of your choice.
• Flexible time off with a 25-day minimum that is actually enforced.