Support Engineer

Cloudmersive, LLC.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading cloud infrastructure company, Cloudmersive, is looking for a Support Engineer to enhance customer satisfaction with innovative products. In this remote role, you will engage with users by resolving technical issues and providing guidance, ensuring successful experiences with their cutting-edge technology.

Benefits

600 free API calls/month

Qualifications

• 2-5 years of experience in technical support or related field.
• Strong communication and interpersonal skills.
• Proven track record of maintaining high customer satisfaction.

Responsibilities

• Diagnosing and resolving technical issues for customers.
• Providing top-tier customer support and technical guidance.
• Enhancing user experiences through excellent service.

Skills

Problem Solving

Communication

Technical Support

Education

Bachelor's degree in Computer Science

Job description

At Cloudmersive, we deliver transformative cloud infrastructure and developer tools that are shaping the future of businesses worldwide. As a fast-growing Silicon Valley enterprise, we are dedicated to ensuring our customers succeed with our cutting-edge technology. We're seeking a Support Engineer who is enthusiastic about driving customer satisfaction and engagement with our innovative products.

Location

Remote, United States

Responsibilities

In this role, you will be expected to:

• Capable of reading and writing code in Java and C#.
• A dedicated problem solver, adept at diagnosing and resolving technical issues.
• Knowledgeable in IT infrastructure, network systems, and software applications.
• Experienced in providing top-tier customer support and technical guidance.
• A strong communicator, able to articulate solutions effectively to non-technical users.
• Committed to enhancing user experiences through excellent service and support.

Qualifications

• 2-5 years of experience in technical support, or related field.
• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline.
• Strong communication and interpersonal skills.
• Proven track record of maintaining high customer satisfaction.

Cloudmersive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Employment Type

Full Time Employee

Role Type

Apply Now

Apply today through our electronic submission process.

600 free API calls/month, with no expiration