Support Engineer

Pulte Home Company, LLC; Tempe (AZ); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare options

PTO & work/life balance

Retirement plan with company match

Descripción de la vacante

PulteGroup in Tempe, Arizona is seeking an IT Support Engineer to join the Team. You'll participate in enterprise IT projects, serve as a second-level escalation point, and mentor junior staff while ensuring security policies are followed.

The role requires a high school diploma (or GED), 0–2 years in IT support, and strong knowledge of Microsoft products. Weekend/evening shifts may be required, and you will collaborate with cross-functional teams to keep end users productive.

Formación

• High school diploma or GED required; 0–2 years in IT support.
• Experience supporting Microsoft products and Windows OS.
• Strong written and verbal communication skills.

Responsabilidades

• Participates in IT project implementations as a Team representative.
• Provides second-level support and mentoring to staff.
• Assists with security policy compliance and user access management.

Conocimientos

Customer support

Microsoft products

Written & verbal comms

Team mentoring

Technical troubleshooting

Educación

High school diploma or GED

University degree or equivalent experience

Herramientas

Help desk software

Call tracking software

Windows OS

Dell hardware knowledge

Descripción del empleo

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Job Description Summary

The Support Engineer primary responsibilities include participating in IT projects as a representative for the Team and developing a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications. Provides second-level customer support by serving as an escalation point to less senior staff. Reviews and interprets security policies to maintain user access procedures and provides leadership and mentoring to less senior staff. The position requires a flexible schedule that may include weekends, evenings, or holidays.

Primary Job Responsibilities

• Participates in enterprise-wide, business impacting IT project implementations as a representative of the Team communicating support processes and procedures and developing associated support documentation.
• With limited guidance, evaluates business application project readiness for support transition and collaborates to remove obstacles.
• Prepares the team for new applications and systems going live, providing initial guidance during the transition.
• Provides guidance to project and vertical teams regarding user administration and ensures compliance with existing security policies.
• Develops a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications, liaising with the owing application teams, performing analysis of relevant cases, and providing training and support to other team members.
• Develops a deep technical understanding to specialize in at least two outside technologies in use at Pulte, performing support such as upgrades, logging vendor support cases, and training team members in their use.
• Reviews and interprets existing policies to maintain user access tracking and approval procedures.
• Participates in cross-functional incident management initiatives including root-cause analysis as needed.
• Partners with cross-functional standing teams and committees on a scheduled cadence.
• Directs the resolution of moderate-to-highly complex cases referred by less senior staff, providing second-level support.
• Provides mentoring to less senior staff.
• Identifies process gaps or areas for improvement and recommends or implements solutions within department.
• Participates in candidate interviews and provides input for hiring decisions.
• Specific duties and administrative responsibilities may vary by team.
• Perform other duties as assigned.

Career Level (P1)

Organizational Impact: Works to achieve day-to-day objectives with limited impact beyond the level area. Work is of limited scope, typically on smaller, less complex projects or task- related activities. Work is closely supervised.

Leadership & Talent Management: Not applicable - Jobs at this level are focused on self-development.

Knowledge & Experience: Requires theoretical knowledge typically obtained through specific education and training. Minimum high school diploma or equivalent (GED) required. Typically requires a university degree or equivalent experience and 0-2 years of prior relevant experience.

Required Skills

• Customer support experience in a call center environment for medium to large size customer bases.
• Computer hardware and software support experience for medium to large customer bases.
• Extensive experience supporting Microsoft products.
• Experience using corporate-level help desk and call tracking software.
• Experience representing the team on department-wide projects.
• Specialized experience in at least two enterprise technologies in use at Pulte is highly preferred.
• Clear, professional written and verbal communications skills.
• Ability to provide technical mentoring to less senior team members.
• Exceptional web-based application, computer, and generalized networking troubleshooting skills to solve moderate-to-highly complex cases escalated by level one technicians.
• Ability to analyze computer software and hardware problems and recommend/implement solutions for moderate-to-difficult cases.
• Ability to interact with customers and represent IT to the business.
• Must be able to interpret and implement operating policies and practices.
• Subject Matter Expert on at least one Pulte in-house application (skill acquired on the job) and escalation point for team.
• Ability to lead team-based process improvement initiatives.
• Expertise with Windows Operating Systems (OS) is required; expertise with Mac and Windows is strongly preferred.
• Expertise with Outlook and proficiency with other Microsoft Office suite products is required.
• Proficiency with Android, Apple iOS and Windows Mobile are required; expertise is preferred.
• Competency with cloud-based Microsoft administration technologies.
• Familiarity with Dell and/or other common user computing device vendors is required.

Required Licensing, Registration and/or Certifications: Microsoft system certifications or equivalent 3-5 years' client technical support required.

Physical Requirements: Not applicable.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify.

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy.

Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [e-mail].

PulteGroup Employee Benefits

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage