Support Engineer

1020 Solenis LLC US; Kentucky; Hybrid; USD 70,000 - 103,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision & 401K

Growth opportunities

Job summary

Solenis is seeking a Support Engineer based in Kentucky to optimize chemical treatment programs, maintain process equipment, and deliver measurable mill improvements.

You will work with customer operations, maintenance, and production teams, troubleshoot upsets, analyze data, manage chemical inventories, and report results. Travel across the assigned territory is required. Strong experience in pulp & paper industries and a valid driver’s license are preferred.

Qualifications

• 2+ years in pulp & paper manufacturing or related industrial environments.
• Strong understanding of paper machine operations and process chemistry.
• Mechanical aptitude for pumps, feed systems, instrumentation.

Responsibilities

• Conduct routine testing and monitoring of pulp and paper processes.
• Support wet-end, retention, drainage, and water treatment applications.
• Troubleshoot process upsets and equipment performance with customers.
• Analyze data and recommend productivity improvements.
• Manage chemical inventories and support deliveries.
• Maintain and troubleshoot feed systems, pumps, and instrumentation.
• Prepare service reports and communicate improvements.
• Collaborate with Account Managers to ensure customer satisfaction.

Skills

Pulp & Paper

Field service

Process optimization

Job description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Support Engineer

The Support Engineer is responsible for supporting pulp and paper customers by optimizing chemical treatment programs, maintaining process equipment, and providing technical expertise that improves mill performance, reliability, and product quality. This position works closely with customer operations, maintenance, and production teams to deliver measurable results and long-term customer value.

Key Responsibilities

• Conduct routine testing, monitoring, and analysis of pulp and paper manufacturing processes and chemical treatment programs.
• Support wet‑end, retention, drainage, strength, deposit control, and water treatment applications to ensure optimal mill performance.
• Troubleshoot process upsets, quality issues, and equipment performance concerns in partnership with customer personnel.
• Analyze operating data and provide recommendations to improve productivity, efficiency, and product quality.
• Manage chemical inventories and support product deliveries to ensure uninterrupted customer operations.
• Maintain, calibrate, and troubleshoot chemical feed systems, pumps, instrumentation, and monitoring equipment.
• Prepare and communicate service reports, performance updates, and improvement recommendations to customers and internal stakeholders.
• Collaborate with Account Managers to ensure customer satisfaction, business retention, and identification of growth opportunities.

Qualifications

• 2+ years of experience in pulp & paper manufacturing, specialty chemicals, process engineering, paper science, or a related industrial environment.
• Strong understanding of paper machine operations, process chemistry, or mill support functions preferred.
• Mechanical aptitude with the ability to troubleshoot pumps, feed systems, instrumentation, and related equipment.
• Strong analytical, communication, and customer relationship skills.
• Ability to work independently in a manufacturing environment and support multiple priorities.
• Valid driver’s license and willingness to travel throughout the assigned territory.

The expected compensation range for this position is between $70,250.00 and $103,026.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Benefits and Perks

• Competitive compensation.
• Comprehensive benefits which include medical, dental, vision & 401K.
• Numerous opportunities for professional growth and development.

Solenis is proud to be an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.