Support Engineer

SonarSource; City of Geneva (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

Sonar, a leader in AI code verification, is seeking a Support Engineer to help customers worldwide deploy and use our solutions while advocating best engineering practices. You will deliver tailored service, guide customers to the right implementations, and work with product teams to resolve issues.

Join our global team across multiple hubs and contribute to building reliable, secure software powered by SonarQube and related tools.

Qualifications

Responsibilities

• Assist customers worldwide in deploying/using our solutions and adopting software engineering best practices.
• Provide an individualized level of service to our customers.
• Guide them in finding the right implementation and advocate the best way to use our products.
• Investigate and solve customer issues in a timely manner.
• Represent the customer voice in product discussions.

Skills

Customer support

Problem solving

Communication

Technical literacy

Tools

SonarQube

Job description

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

• SonarQube: The world’s leading AI code review and verification platform.
• SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
• SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

• Committed to our customers and community.
• Obsessed with quality.
• Deliberate in our decisions.
• Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Position description

To sustain the growth of our customer portfolio and to extend our services offering, we are looking for a Support Engineer. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.

As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.