Support Engineer

VirtualVocations; Chula Vista (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading online services company is seeking a Support Engineer to provide technical support to customers through live chat. Responsibilities include resolving customer-reported issues, troubleshooting problems, and following escalation procedures. The ideal candidate will have fluency in English, experience in online customer service, and familiarity with technologies such as Linux, NGINX, MySQL, and PHP.

Qualifications

• Fluency in English with excellent written communication skills.
• Experience in online customer service.
• Familiarity with Linux, NGINX, MySQL / MariaDB, PHP, DNS, CDN, and caching.
• Understanding of WordPress database and file structures.
• Comfortable navigating within a command line environment.

Responsibilities

• Take ownership of customer-reported issues and ensure resolution.
• Research, troubleshoot, and identify solutions for customer problems.
• Follow escalation procedures for unresolved issues and provide feedback to customers.

Skills

Fluency in English

Excellent written communication skills

Experience in online customer service

Familiarity with Linux

Familiarity with NGINX

Familiarity with MySQL / MariaDB

Familiarity with PHP

Familiarity with DNS

Familiarity with CDN

Familiarity with caching

Job description

A company is looking for a Support Engineer to provide technical support to customers through live chat.

Key Responsibilities

Take ownership of customer-reported issues and ensure resolution

Research, troubleshoot, and identify solutions for customer problems

Follow escalation procedures for unresolved issues and provide feedback to customers

Required Qualifications

Fluency in English with excellent written communication skills

Experience in online customer service

Familiarity with technologies such as Linux, NGINX, MySQL / MariaDB, PHP, DNS, CDN, and caching

Understanding of WordPress database and file structures

Comfortable navigating within a command line environment