Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries

Amazon; Atlanta (GA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon is seeking a Support Domain Architect (SDA) for AWS Enterprise Support in Atlanta to join the Strategic Industries Premium Support Business Development team. You will blend technical consulting, pre-sales architecture, and delivery excellence to craft customer value propositions for Unified Operations and drive pipeline through customer relationships.

You will partner with Business Development Managers, calibrate Domain Specialist Engineers, and help shape new support offerings while

Qualifications

• 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience.
• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• Experience in an external enterprise customer-facing role as a technical lead, with strong oral and written communication skills.

Responsibilities

• Leverage customer consulting relationships and Technical Field Community engagement to identify UOps pipeline opportunities and share insights with BDMs
• Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
• Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
• Define proof-of-value success criteria and KPIs for customer engagements
• Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring delivery consistency
• Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products
• Build AI-powered tools and frameworks that scale BD effectiveness across the organization
• Maintain deep technical expertise in your domain through hands-on consulting: architecture design, migration, modernization, and optimization
• Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

Skills

Infrastructure experience

Distributed applications

Technical leadership

Communication skills

Education

Bachelor's degree

Job description

AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.

You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities
You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations
You will serve as a domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell
You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements

Key job responsibilities

• Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
• Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
• Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
• Define proof-of-value success criteria and KPIs for customer engagements
• Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
• Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
• Build AI-powered tools and frameworks that scale BD effectiveness across the organization
• Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
• Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

Basic Qualifications

• 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
• 5+ years of design/implementation/operations/consulting with distributed applications experience
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Bachelor's degree

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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