Support Associate - White House Black Market

White House Black Market; Overland Park (KS); On-site; USD 25,000 - 30,000; Part time

Job summary

A retail clothing brand is seeking a Support Associate in Overland Park, Kansas. This role focuses on enhancing the customer experience through effective merchandise management, supporting visual merchandising, and upholding excellent customer service standards. Candidates should possess strong communication and organizational skills, with previous stock or cashier experience preferred. This position requires standing for long periods and supporting a team-oriented environment. Flexibility for varying work schedules, including nights and weekends, is essential.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Able to learn or adapt to technology provided by the company.
• Ability to work quickly and within strict timelines.
• Must be able to work the majority of the shift standing.
• Regular attendance is essential.

Responsibilities

• Process merchandise and ensure proper storage.
• Assist with visual directives and boutique cleanliness.
• Model and support the Most Amazing Personal Service (MAPS) principles.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to demonstrate teamwork

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizing merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable. Accurately and timely complete store‑to‑store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3109 Oak Park Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.