Support Associate - White House Black Market

White House Black Market

Franklin (TN)

On-site

USD 17,047 - 24,280

Part time

14 days+

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Job summary

A leading fashion retailer in Franklin is seeking a Support Associate to enhance the customer experience. Responsibilities include merchandising, stock processing, and ensuring operational excellence. Ideal candidates should have strong communication and organizational skills, and be able to thrive in a fast-paced retail environment. This is a part-time entry-level position offering flexible scheduling.

Qualifications

Previous stock or cashier experience preferred.
Must be 18 years of age or older.
Regular attendance is essential for this position.

Responsibilities

Processes merchandise for stock and sales floor.
Models customer service principles.
Assists with visual presentation and cleanliness.

Skills

Excellent communication skills

Customer service skills

Strong organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

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Support Associate - White House Black Market

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Come lead with us at Cool Springs Galleria Blvd, Ste 1538, Franklin, TN

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
Ensures new products are properly merchandised and represented in a timely manner.
Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
Participates in pricing changes and markdowns.
Alerts store management to cash supply needs.
Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Assists with boutique cleanliness and organization

Customer Experience

Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience

Teamwork and Growth

Promotes an inclusive, collaborative approach to problem solving
Seeks personal developmental opportunities and readily solicits feedback

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

High school diploma or equivalent
Previous stock or cashier experience preferred
Must be 18 years of age or older
Excellent communication skills
Excellent customer service skills
Strong organizational skills and ability to multi-task in a fast-paced environment
Able to learn or adapt to technology provided by the company
Must be able to work the majority of the shift standing
Ability to work quickly and within strict timelines
Ability to demonstrate teamwork
Exposure to visual merchandising and product placement techniques desired
Communicate with customers, Associates, and Management; wear / communicate with headset
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3131 Cool Springs Galleria

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Seniority level