Support Associate - White House Black Market

Chico's FAS, Inc.; Columbia (SC); On-site; USD 24,000 - 30,000; Full time

Job summary

Chico’s FAS, Inc. is seeking a Support Associate to reinforce a customer- and product-focused sales culture across store operations.

Responsibilities include merchandise handling, stock processing and stockroom organization to ensure inventory accuracy and available assortments. You will support the MAPS principles of Most Amazing Personal Service, work with a team to maintain visual standards, and adapt to a fast-paced environment with a flexible schedule, including nights, weekends and

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to work with technology provided by the company.
• Must be able to stand for long periods and work varying shifts.
• Willingness to work nights, weekends and holidays.
• Experience in stock or cashier roles preferred.

Responsibilities

• Process merchandise and ensure proper storage, ticketing and ease of replenishment.
• Enter receiving documents and reconcile invoices; handle store-to-store transfers and locate requests.
• Support pricing changes, markdowns and visual merchandising directives.
• Assist with stockroom organization and cleanliness; manage signage and floor sets as directed.
• Promote MAPS—Most Amazing Personal Service—across omni-channel experiences.
• Collaborate with team to ensure exceptional customer service and inclusive problem solving.

Skills

Communication skills

Customer service

Organization

Multi-tasking

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

POS system

Headset communications

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate is responsible for supporting a customer and product‑focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store‑to‑store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing—67‑100% of an 8‑hour shift.
• Occasional Lifting up to 50 lbs.—1‑33% of an 8‑hour shift.
• Frequent Climbing—34‑66% of an 8‑hour shift.

Equal Opportunity Employer

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.