Support Associate - Soma

Chico's; Seal Beach (CA); On-site; USD 23,281 - 29,067; Part time

Job summary

Chico's in Seal Beach, California is seeking a Support Associate dedicated to fostering a customer-focused sales culture. The role involves key responsibilities like merchandise handling, assisting customers, and ensuring excellent service through teamwork. Ideal candidates will have strong communication and organizational skills, must be 18 years or older, and have a high school diploma. The wage range is $16.90 to $21.10 per hour, dependent on individual qualifications. Flexibility in schedule, including weekends and holidays, is required.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Able to learn or adapt to technology provided by the company.
• Flexibility to work nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise and ensures proper storage for replenishment.
• Models and promotes customer service principles.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to work in a fast-paced environment

Teamwork ability

Education

High school diploma or equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

• Operational Excellence
  • Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, and reorganizes merchandise as needed to maximize stock space.
  • Ensures new products are properly merchandised and represented in a timely manner.
  • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store-to-store transfers and Locate requests.
  • Ensures visual packet materials, props and signage are received and processed in a timely manner, and properly stores stockroom hardware, hangers, sign holders, etc.
  • Participates in pricing changes and markdowns.
  • Alerts store management to cash supply needs.
  • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
  • Assists with boutique cleanliness and organization.
• Customer Experience
  • Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
• Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear or communicate with headset.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67‑100% of 8‑hour shift.
• Occasional lifting up to 50 lbs – 1‑33% of 8‑hour shift.
• Frequent climbing – 34‑66% of 8‑hour shift.

Wage Range

$16.90 - $21.10 per hour, with successful candidates’ wage rates determined based on individual qualifications.

Equal Employment Opportunity Statement

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.