Support Associate - Soma

Chico's FAS, Inc.; Pleasanton (CA); On-site; USD 23,419 - 28,929; Full time

Job summary

Chico's FAS, Inc. in Pleasanton, CA is seeking a Support Associate to uphold a customer- and product-focused sales culture. This role handles merchandise processing, stock organization, and store-to-store transfers to keep the floor stocked and inviting.

Experience is preferred but training is provided; MAPS service standards are a key focus. You will assist with visual merchandising, pricing changes, and signage, while maintaining a clean stockroom and supporting a flexible schedule including

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Work quickly and within strict timelines.
• Show teamwork and collaboration.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates and management; wear or communicate with headset.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment; reorganize merchandise as needed to maximize stock space.
• Ensure new products are merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices with items received, and timely complete store-to-store transfers and locate requests.
• Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Assist with visual directives such as floorsets, window changes, visual presentations, and signage placement, as directed.
• Support the MAPS principles and standards through strong operational processes that support a cohesive omni-channel experience.

Skills

Communication skills

Customer service

Organizational skills

Multi-tasking

Technology literacy

Standing/walking capability

Teamwork

Scheduling flexibility

Visual merchandising exposure

Headset communication

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate supports a customer and product-focused sales culture, prioritizing our core principles across all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. Our team encourages growth and a positive work environment.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment; reorganize merchandise as needed to maximize stock space.


• Ensure new products are merchandised and represented in a timely manner.


• Enter all receiving documents into the computer system, reconcile merchandise invoices with items received, and timely complete store-to-store transfers and locate requests.


• Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, etc.


• Participate in pricing changes and markdowns.


• Assist with visual directives such as floorsets, window changes, visual presentations, and signage placement, as directed.

Customer Experience

• Support the Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.


• Seek personal developmental opportunities and readily solicit feedback.


• Assist with boutique cleanliness and organization.


• Complete other duties as assigned.

This position may be found in multiple brands; some duties may vary by brand.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating customer focus, instilling trust, driving engagement, and delivering results with high performance.


• Complexity – Making sense of complex, high‑quantity, and sometimes contradictory information to solve problems effectively.


• Planning and Alignment – Planning and prioritizing work to meet commitments aligned with organizational goals.


• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.


• Courage – Stepping up to address difficult issues and speaking what needs to be said.

Qualifications

• High school diploma or equivalent.


• Previous stock or cashier experience preferred.


• Must be 18 years of age or older.


• Excellent communication and customer service skills.


• Strong organizational skills and ability to multi‑task in a fast‑paced environment.


• Ability to learn or adapt to technology provided by the company.


• Must be able to work the majority of the shift standing.


• Work quickly and within strict timelines.


• Show teamwork and collaboration.


• Exposure to visual merchandising and product placement techniques desired.


• Communicate with customers, associates and management; wear or communicate with headset.


• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.


• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.


• Frequent climbing – 34–66% of an 8‑hour shift.

The wage range for this position is $16.90 – $21.10. Successful candidates’ wage rates will be determined based on their individual qualifications.

5052 – Stoneridge Shopping Center

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.