Support Associate - Soma

Chico's; Hamilton Forest (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Chico's is seeking a Support Associate in Hamilton Forest, NC to support a customer and product-focused sales culture. The role involves processing merchandise, participating in pricing changes, and ensuring excellent customer service. Candidates should possess strong communication and organizational skills, a high school diploma, and preferably some stock or cashier experience. The position requires the ability to stand for shifts, lift up to 50 lbs, and work a flexible schedule, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Previous stock or cashier experience preferred.
• Able to learn or adapt to technology provided by the company.
• Regular attendance essential; ability to work a flexible schedule.

Responsibilities

• Process merchandise, ensuring items are properly stored and located.
• Ensure new products are properly merchandised and represented.
• Participate in pricing changes and markdowns.
• Model, support and promote the Most Amazing Personal Service principles.
• Promote an inclusive, collaborative approach to problem solving.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Teamwork

Ability to multi-task

Exposure to visual merchandising

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizing merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, accurately and timely completing store-to-store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing – 67-100% of 8‑hour shift.
• Occasional lifting up to 50 lbs – 1-33% of 8‑hour shift.
• Frequent climbing – 34-66% of 8‑hour shift.

Equal Opportunity Employer

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.