Support Associate - Soma

Chico's; Edison (NJ); On-site; USD 21,931 - 27,414; Full time

Benefits offered by this job

Health care plans

Dental plans

Vision plans

401(k) plan

Paid time off

Life insurance

Short- and long-term disability insurance

Employee assistance program

Employee discount program

Job summary

Chico's in Edison, NJ is seeking a Support Associate to enhance our customer-focused sales environment. This role includes processing merchandise, ensuring proper storage, and supporting visual merchandising efforts. Candidates should have strong communication and customer service skills, be able to multi-task effectively, and adapt to technological changes. We offer competitive compensation starting at $15.92 per hour and comprehensive benefits including health care plans and employee discounts.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Exposure to visual merchandising and product placement techniques desired.

Responsibilities

• Process merchandise and ensure proper storage for sales floor.
• Support Most Amazing Personal Service (MAPS) principles.
• Promote an inclusive and collaborative problem-solving approach.
• Assist with boutique cleanliness and organization.

Skills

Excellent communication skills

Customer service skills

Strong organizational skills

Ability to multi-task

Teamwork

Education

High school diploma or equivalent

Job description

POSITION OBJECTIVE

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, and reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store‑to‑store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Customer Experience

• Support Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Assists with boutique cleanliness and organization.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity – Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

COMPENSATION

Starting at $15.92 – $19.90 per hour or city/local minimum wage as applicable.

BENEFITS

The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, life insurance, short‑and long‑term disability insurance, employee assistance program and our employee discount program.

EEO STATEMENT

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.