Support Associate - PT - Soma

Chico's; Southern Pines (NC); On-site; USD 20,664 - 24,796; Part time

Job summary

Chico's in Southern Pines, NC is seeking a Support Associate to enhance customer experiences through effective merchandise handling and sales operations. Candidates must demonstrate strong communication skills, organizational ability, and a customer-focused mindset.

The successful individual will engage in processing merchandise, pricing changes, and ensuring a clean, organized boutique environment. Flexible scheduling, including nights and weekends, is required.

Qualifications

• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.

Responsibilities

• Process merchandise ensuring items are properly stored, ticketed, and easily located.
• Support Most Amazing Personal Service (MAPS) principles.
• Promote an inclusive, collaborative approach to problem solving.
• Participate in pricing changes and markdowns.

Skills

Communication skills

Customer service skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate supports a customer and product‑focused sales culture, performing sales operations such as merchandise handling, stock processing, and stockroom organization while upholding core principles of the store.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Accurately enter all receiving documents into the computer system, reconcile merchandise invoices to items received; complete store‑to‑store transfers and locate requests promptly.
• Receive and process visual packet materials, props, and signage in a timely manner; properly store stockroom hardware, hangers, and sign holders.
• Participate in pricing changes and markdowns.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.

Customer Experience

• Support Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.
• Assist with boutique cleanliness and organization.

Competencies

• Live the company values by demonstrating customer focus, instilling trust, driving engagement, and delivering results with high performance.
• Manage complexity by making sense of complex, high‑quantity, and sometimes contradictory information to solve problems effectively.
• Plan and align by prioritizing work to meet commitments aligned with organizational goals.
• Show organizational savvy by maneuvering comfortably through complex policy, process, and people‑related dynamics.
• Display courage by stepping up to address difficult issues and speaking up when necessary.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates, and management using a headset as required.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing—67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs.—1–33% of an 8‑hour shift.
• Frequent climbing—34–66% of an 8‑hour shift.

Equal Employment Opportunity

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.