Support Associate - Part Time

Belk; Rock Hill (SC); On-site; USD 25,000 - 32,000; Full time

Job summary

Belk in Rock Hill, SC is seeking a Support Associate to deliver outstanding customer service and promote Belk’s fashion offerings. You will engage customers, help with merchandise displays, and use Belk digital tools to enhance the shopping experience.

Work as part of a team that thrives on winning together in a fast-paced retail environment. The role emphasizes greeting customers, assisting with transactions, implementing suggestive selling, and supporting promotions and events.

Qualifications

• Excellent communication skills.
• Ability to use and learn industry technology.

Responsibilities

• Proactively greet and engage customers with a smile and warmth.
• Support the store to meet or exceed customer service goals.
• Handle each customer transaction professionally and friendly.
• Thank each customer by name after a purchase.
• Use suggestive selling techniques with all customers.
• Meet or exceed Belk credit Rewards program goals.
• Maintain store standards for floor and stock areas.
• Assist Operations with unpacking and displaying new merchandise.

Skills

Excellent communication skills

Industry technology familiarity

Education

No education requirement

Retail experience preferred

Job description

Job Summary
At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise and has an awareness of industry technology. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Job Functions

• Proactively greeting and engaging customers warmly and with a smile
• Supporting the store to meet or exceed its customer service goals
• Handling each customer transaction in a professional and friendly manner
• Thanking each customer by name following a purchase
• Offering assistance to the customer proactively and without prompt
• Using suggestive selling techniques with all customers
• Meeting or exceeding solicitation goal for Belk credit Rewards program
• Meeting or exceeding Clienteling goals, where applicable
• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com
• Using Mobile Devices to complete a sale (where applicable)
• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
• Using the Belk App and informing customers about the Belk App to enhance their shopping experience
• Using the Belk website to look up merchandise and complete in-store orders for customers
• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
• Maintaining Belk professional dress standards and appearance
• Maintaining floor and stock areas consistent with store standards
• Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
• Following the ROCC the Dock process
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including counts, markdowns, re-tickets and inventory control
• Complying with store policies including, but not limited to those concerning attendance and tardiness
• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
• Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

Education / Experience Requirements:

Minimum Education & Experience:

• No education requirement
• Experience in retail preferred

Knowledge / Skills Requirements:

Knowledge & Skills

• Excellent communication skills
• Ability to use and learn industry technology preferred

Physical Requirements:

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.
• Hand manipulation to remove sensor tags
• Ability to push / pull 100-500 pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.