Support Associate - Chico's

Chico's; Progress (PA); On-site; USD 30,000 - 35,000; Part time

Job summary

Chico's in Progress, PA is looking for a Support Associate who will support the sales culture through various operational functions and customer service. Responsibilities include processing merchandise, maintaining stock organization, assisting with visual directives, and ensuring an inclusive customer experience. Qualified candidates should have a high school diploma, strong communication and customer service skills, as well as the ability to adapt in a fast-paced environment. Flexibility in scheduling, including nights and holidays, is required.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Ability to demonstrate teamwork.
• Regular attendance is essential; must work a flexible schedule.

Responsibilities

• Processes merchandise and organizes stockroom.
• Accurately enters all receiving documents into the system.
• Participates in pricing changes and markdowns.
• Models and supports the MAPS principles for customer experience.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to work quickly and within strict timelines

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, and reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Accurately enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests on time.
• Processes visual packet materials, props, and signage, and properly stores stockroom hardware, hangers and sign holders.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the MAPS principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicates with customers, associates, and management; wear or communicate with headset.
• Regular attendance is essential; ability to work a flexible schedule including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

EEO Statement

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.