Support Associate - Chico's

Chico's FAS, Inc.; Peoria (AZ); On-site; USD 21,000 - 26,000; Part time

Job summary

Chico's FAS, Inc. located in Peoria, AZ is seeking a Sales Associate to support management in creating a customer and product-focused sales culture. You will help maximize profitability while delivering a great customer experience in a fast-paced retail environment.

The role emphasizes MAPS personal service, clienteling, handling transactions efficiently, and contributing to replenishment and visual standards across the store. Commitment to flexible hours is expected.

Qualifications

• High School diploma or equivalent is required.
• Retail or sales experience is preferred.
• Must be 18 years of age or older.
• Strong communication and customer service skills are essential.
• Able to learn and adapt to company technology.
• Strong organization and multi-tasking in a fast-paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance and flexible scheduling including nights, weekends, and holidays are required.

Responsibilities

• Meets company sales goals by using sales techniques and sharing product knowledge.
• Keeps knowledge of current sales, promotions, pricing, and visual standards.
• Maintains merchandise, loss prevention, and other duties directed by Management.
• Participates in monthly store sets and zone maintenance.
• Models MAPS principles and delivers an omni channel experience.
• Resolves customer concerns promptly and provides fast checkout experiences.
• Drapes branding at checkout, signs up clients for rewards, and builds client following.
• Keeps up with product fit and style offerings in-store and online.
• Maintains consistent client communication via customer books.
• Supports replenishment, location fulfillment, and visual directives.
• Keeps boutique clean and organized, assists with floor sets and signage.
• Promotes inclusive teamwork and seeks personal development.

Skills

Excellent communication skills

Excellent customer service skills

Multi-tasking

Organizational skills

Technology adaptation

Education

High School diploma or equivalent

Job description

Come lead with us at 9784 W Northern Ave, Ste 1200, Peoria, AZ

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on line.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence

• Supports replenishment activities that keep the store full and abundant.
• Assists with location fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.