Support Associate

Ralph Lauren; Seattle (WA); On-site; USD 40,000 - 56,000; Full time

Job summary

Ralph Lauren in Seattle is seeking an Operations Support professional to maintain store functions including Shipping/Receiving, Stock Room, and Cash Office. You will ensure accurate processing of merchandise, invoices, and transfer documents while supporting inventory and vendor services.

The role requires at least 2 years in Retail Operations, strong MS Office skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong time management skills with the ability to multi-task and prioritize effectively.
• Demonstrated passion for the Ralph Lauren brand and desire to grow within the company.

Responsibilities

• Maintain all supplies for Office and Facilities needs and Grooming products for associates.
• Work with Accounts Payable to ensure invoices are approved correctly and promptly.
• Coordinate the Accessories repair service process through the external vendor.
• Coordinate the engraving and embossing services.
• Provide support with inventory preparation and execution.
• Ensure incoming/outgoing merchandise are processed per regulations and standards.
• Execute accurate Cash Office processes and maintain POS audit readiness.

Skills

Retail operations experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Time management

Communication

Team player

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Position Overview

Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties.

Essential Duties & Responsibilities

• Maintain all supplies for Office and Facilities needs and Grooming products for associates.
• Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
• Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations.
• Coordinate the Accessories repair service process through the external vendor.
• Coordinate the engraving and embossing services.
• Provide support with inventory preparation and execution.
• Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
• Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
• Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents.
• Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section.
• Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
• Demonstrate a true passion and respect for the product.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.

Experience, Skills & Knowledge

• Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity.
• Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong technical skills with the ability to learn new systems easily.
• Strong time management skills with the ability to multi-task and prioritize effectively.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.