Support Associate

standoutforgood; Richmond (VA); On-site; USD 31,000 - 36,000; Full time

Job summary

Stand Out For Good, Inc. is hiring a Brand Representative in Richmond, VA to deliver a world-class shopping experience and support store profitability. You will help guests choose merchandise, upsell, and collaborate with the team to meet sales goals.

Responsibilities include maintaining product knowledge, stocking shelves, processing transactions with the POS, and assisting with inventory and returns. Must be 18+, available for nights and weekends, and able to stand and walk all day.

Qualifications

• Welcomes guests, identifies needs and offers styling recommendations.
• Maintains product knowledge and pricing details.
• Keeps shelves stocked, organized and visually appealing.
• Processes transactions accurately using a POS system.
• Assists with receiving shipments and inventory counts.
• Adheres to store policies and safety guidelines.
• Handles returns and exchanges according to policy.

Responsibilities

• Welcome every guest with a smile, determine their needs, assist with finding the right merchandise, and offer styling recommendations.
• Achieve personal sales goals.
• Identify opportunities to upsell or cross-sell to enhance the guest's shopping experience and increase sales.
• Work collaboratively with the team to achieve sales goals, maintain store standards, and deliver a world-class guest experience.
• Maintain product knowledge. Have a thorough understanding of the merchandise offering, including features, benefits, and pricing.
• Ensure shelves and displays are stocked, organized, and visually appealing.
• Keep the store clean, neat, and well-maintained to create a beautiful shopping environment.
• Process transactions accurately and efficiently using a point-of-sale system.
• Assist with inventory management tasks such as receiving shipments, checking stock levels, and conducting inventory counts.
• Adhere to company policies, procedures and guidelines, including safety protocols.
• Process returns and exchanges according to company policy, always ensuring guest satisfaction.
• Report to work as scheduled, record time worked accurately, and remain flexible to the needs of the business.

Skills

Sales goals

Upsell

Cross-sell

Customer service

Merchandise knowledge

POS system

Inventory management

Team collaboration

Store standards

Returns processing

Tools

POS system

Job description

136 - Short Pump Town Center - Richmond, VA

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women's fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Role Overview

The Brand Representative plays a crucial role in providing a world-class shopping experience for guests while contributing to the overall success and profitability of the retail business.

Primary Responsibilities

• Welcome every guest with a smile, determine their needs, assist with finding the right merchandise, and offer styling recommendations.
• Achieve personal sales goals.
• Identify opportunities to upsell or cross-sell to enhance the guest's shopping experience and increase sales.
• Work collaboratively with the team to achieve sales goals, maintain store standards, and deliver a world-class guest experience.
• Maintain product knowledge. Have a thorough understanding of the merchandise offering, including features, benefits, and pricing.
• Ensure shelves and displays are stocked, organized, and visually appealing.
• Keep the store clean, neat, and well-maintained to create a beautiful shopping environment.
• Process transactions accurately and efficiently using a point-of-sale system.
• Assist with inventory management tasks such as receiving shipments, checking stock levels, and conducting inventory counts.
• Adhere to company policies, procedures and guidelines, including safety protocols.
• Process returns and exchanges according to company policy, always ensuring guest satisfaction.
• Report to work as scheduled, record time worked accurately, and remain flexible to the needs of the business.
• Must be 18 years or older*
• Must be available to work nights & weekends*

Physical Requirements

This position requires extensive periods of standing and walking throughout the entire workday, frequent bending, stooping, reaching, lifting and carrying of items up to 25 lbs., occasional to frequent climbing, sufficient manual dexterity to operate registers, scanners and other electronic equipment, sufficient visual and auditory abilities to complete essential tasks, and sufficient ability to communicate with others to exchange information.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022

Your Match

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