Support Associate

Altar; Durham (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Stand Out For Good, Inc. is seeking a Brand Representative in Durham, NC. You will welcome guests, understand their needs, and offer styling recommendations to boost sales. This role emphasizes delivering a world-class guest experience while meeting personal sales goals within a collaborative team.

The position involves maintaining stock, processing transactions via POS, and supporting inventory tasks. A friendly, energetic presence and willingness to work nights and weekends are essential.

Qualifications

• Customer-facing role with a focus on creating a world-class shopping experience.
• Ability to meet personal sales goals and identify upsell opportunities.
• Comfort with standing for extended periods and assisting guests in-store.

Responsibilities

• Welcome guests with a smile and determine their needs.
• Assist with finding merchandise and offer styling recommendations.
• Achieve personal sales goals and upsell/cross-sell to boost guest experience.
• Collaborate with the team to maintain store standards and inventory.
• Process transactions accurately using the POS system.
• Assist with receiving shipments and inventory counts.
• Handle returns and exchanges per policy; ensure guest satisfaction.

Skills

Guest focus

Sales & upsell

Teamwork

Tools

POS system

Job description

145 - Streets at Southpoint - Durham, NCWho Are We?Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.Our Mission"Stand Out. For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.Role OverviewThe Brand Representative plays a crucial role in providing a world-class shopping experience for guests while contributing to the overall success and profitability of the retail business.Primary ResponsibilitiesWelcome every guest with a smile, determine their needs, assist with finding the right merchandise, and offer styling recommendations.Achieve personal sales goals. Identify opportunities to upsell or cross-sell to enhance the guest's shopping experience and increase sales.Work collaboratively with the team to achieve sales goals, maintain store standards, and deliver a world-class guest experience.Maintain product knowledge. Have a thorough understanding of the merchandise offering, including features, benefits, and pricing.Ensure shelves and displays are stocked, organized, and visually appealing.Keep the store clean, neat, and well-maintained to create a beautiful shopping environment.Process transactions accurately and efficiently using a point-of-sale system.Assist with inventory management tasks such as receiving shipments, checking stock levels, and conducting inventory counts.Adhere to company policies, procedures and guidelines, including safety protocols.Process returns and exchanges according to company policy, always ensuring guest satisfaction.Report to work as scheduled, record time worked accurately, and remain flexible to the needs of the business.Must be 18 years or older*Must be available to work nights & weekends*Physical RequirementsThis position requires extensive periods of standing and walking throughout the entire workday, frequent bending, stooping, reaching, lifting and carrying of items up to 25 lbs., occasional to frequent climbing, sufficient manual dexterity to operate registers, scanners and other electronic equipment, sufficient visual and auditory abilities to complete essential tasks, and sufficient ability to communicate with others to exchange information.Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:#73 in Fortune 100 Best Companies to Work For 2023#4 in Fortune Best Workplaces in Retail 2022#93 in Best Workplaces for Millennials 2023#34 in Fortune Best Workplaces for Women 2022