Support Assistant

Chief Seattle Club; Seattle (WA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Public Transportation (ORCA) pass

401(k) Retirement Plan

Paid Time Off, Holiday Pay, Night Diff

Job summary

Chief Seattle Club provides housing and wrap-around services for residents, with a focus on Indigenous communities. The Support Assistant works with Case Managers to support daily life at housing sites, ensuring safety, chores, and resident wellbeing.

The role emphasizes trauma-informed care, strong communication, and the ability to respond to emergencies while supporting program goals and community relations. On-site work is required.

Qualifications

• GED or HS diploma as minimum education.
• Trauma-informed care understanding is essential.
• Experience with homeless/low-income populations preferred.
• Strong crisis intervention skills under pressure.
• Excellent oral and written communication skills.

Responsibilities

• Facilitate safe, healthy community by engaging with residents and staff.
• Maintain site operations, including scheduling, safety procedures, and housekeeping.
• Monitor building safety, inspect property, and report damages.
• Assist with case management support and administrative tasks.
• Provide trauma-informed support and respond to emergencies as needed.

Skills

Computer literacy

Conflict resolution

Crisis intervention

Trauma-informed care

Oral and written communication

Education

GED or High School diploma

Tools

MS Office 365

Job description

Job Title:Support Assistant Location(s): Goldfinch Apartments

Reports to:Program Manager Salary Range:Starting at $22.90 - $27.84 per hour

Job Summary:

Chief Seattle Club provides permanent, affordable, and supportive housing to residents (primarily Native American/Alaska Native) at our housing projects: ?ál?al, Goldfinch Elders' Housing, Salmonberry Lofts Sweet Grass Flats, and Sacred Medicine House.Along with housing comes wrap-around support services to help residents live healthy and sustainable lives.

The Support Assistant works with the Case Managers and residents on supporting life at our housing sites, which includes culturally adaptive wrap-around services.

Goals and objectives are established and evaluated by the Program Manager, Residential Services Director, and Program Director. Changes to the job description may happen at any time according to the needs of the organization. These positions require on-site work.

Duties/Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Facilitate safe and healthy community every day by getting to know member residents and supporting positive socialization with other residents and staff.
• Conduct yourself at all times with utmost respect and attention to trauma-informed care.
• Monitor cameras to ensure safety of building.
• Conduct daily building inspections of each floor. Report any damage to artwork, carpets, windows, walls, doors and bike room, trash rooms, and laundry rooms.
• Befriend residents and have all guests/visitors sign in.
• Ensure ongoing operations of the site, including chores, general grounds care, scheduling, and safety procedures.
• Maintain an inventory of janitorial and maintenance supplies. Communicate supply needs to the appropriate chain of command.
• Conduct daily inspections of property and arrange needed maintenance and repairs. Track completion of these responsibilities on the appropriate forms.
• Attend special community events and staff meetings.
• Sort and organize incoming donations.
• Supervise resident activities at the site and maintain daily resident logs.
• Aid case managers and/or Housing Stability Specialists/Case Managers.
• Enforce policies and procedures, adhering to program and CSC guidelines.
• Assist with office support services.
• Ensure completion of daily chores and weekly cleaning tasks around the office.
• Provide instruction to residents when necessary and answer any resident questions.
• Issue and enforce consequences when necessary for non-compliant residents.
• Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings.
• Other duties and/or special projects as assigned.

Proven Experience

• Comfortable with computers and teaching others to use computers.
• Ability to handle complaints/conflicts in a calm and professional manner.
• Experience working with homeless and/or low-income populations is preferred.
• Must have a strong understanding of historical and intergenerational trauma among Indigenous communities.
• Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions.

Other Considerations:

• CPR & AED first aid certification
• Experience working with Native American populations and/or a strong awareness of Native Cultures.

Education and Experience:

• GED or High School diploma
• Highly organized, flexible, independent, culturally sensitive, and detail-oriented with the ability to multitask.
• Proficient in MS Office 365
• Must possess great oral and written skills
• High degree of discretion and excellent judgment
• One year working in high-risk/at-risk populations but any experience with at-risk/vulnerable populations is a plus.

Physical Requirements:

• Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.
• Lifting, stretching, pulling, and pushing up to 60 lbs.
• Continuous standing, walking, and sitting.

Benefits Summary:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity. Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.