Support

Level99 Entertainment; McLean (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly + Tips

Job summary

Level99 Entertainment in McLean, VA seeks a friendly Support team member to deliver food, assist guests at counter, and ensure timely orders while maintaining clean, organized workstations. You will monitor ticket times, collaborate with front-of-house and kitchen teams, and help with takeout and delivery packing.

The role emphasizes hospitality, accuracy, and fast-paced efficiency. Successful candidates demonstrate strong communication, a positive attitude, and the ability to work flexible

Qualifications

• Experience in hospitality or food service, with emphasis on accuracy and speed.
• Familiarity with health and sanitation standards.

Responsibilities

• Review guest orders for dine-in, takeout and delivery.
• Expedite counter pickup and main dining room orders appropriately.
• Interact with guests at pickup counter to meet needs and expectations.
• Deliver food to tables and assist with clearing dishes as needed.
• Replenish sauces, ramekins, and service containers as required.
• Communicate with front-of-house and back-of-house teams.
• Receive, check, and pack takeout orders.
• Maintain organized packaging materials and labeled bags.
• Monitor quality, ticket times, and consistency of service.

Skills

Organized

Analytical thinking

Attention to ticket times

Health & sanitation knowledge

Integrity & professionalism

Positive attitude

Hospitality passion

18+ age requirement

Job description

Overview

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

Responsibilities

• Review and understand all guest orders, including in-restaurant dining, takeout and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interacting with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Position Requirements

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude - leading by example
• Passion for hospitality
• Must 18 or older

Other Desirable Skills & Experience

• Multilingual
• Previous BOH or FOH experience

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

Who We Are

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant - featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer. Hourly + Tips